Reviews (707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a core fulfillment tool that cuts time and labor with batch label printing, barcode‑based picking/packing, and powerful automation rules. Many highlight reliable multi‑channel integrations, strong rate‑shopping and packaging rules that reduce errors and shipping costs, and scalability to very high order volumes. Merchants frequently praise onboarding and ongoing support, and say discounted shipping rates can save thousands, especially internationally.
Refine
-
By rating
Darren Dybala was great to work with. Had worked previously with him when we were on Shipping Easy. Moved to ShipStation and the features and automations are very helpful with what we do. Darren was and is very responsive, professional, and joyful. Thanks Darren!
-Lenny's Shoe & Apparel
We have used ShipStation for almost 2 years now and are very happy with it. We were working with Chelly to implement their inventory management system however we had to put that on hold for now due to a rebrand. We hope to continue with it at a later date as we really liked how it was set
getting worse by the day. before the pandemic this was a best in class shipping solution. now i would be better off asking agentic ai to code a shipstation variant for me or just using shopify's built in shipping solution.
Great app and the staff is very helpful. Sertel was very helpful and very responsive. Glad I made the switch.
Sertel was super helpful in setting up our store!
Thanks Sertel!!!
Eric is the entire reason we adore Shipstation so much. The service we get from the team at shipstation is what makes this app the best on our store. The app has changed our entire dispatch method in the best way. We went from manually dispatching orders too sending all products in the most efficient way possible. We never have issues or errors in picking anymore. We would be lost without shipstation!
Omar with the Implementation Team was extremely helpful in demonstrating all the features that ShipStation has to offer for shipping operations. He was knowledgeable, professional, and made the entire process easy to understand. Overall, it was an amazing experience, and I would highly recommend using ShipStation to anyone looking to improve their shipping workflow.
We had a very great experience integrating our store into Shipstation! A big shoutout to Leon who helped us every little step of the way. The app is fantastic and our warehouse girls are loving it!
Shipstation has been attached to our Canada Post account - which we never use.
They were hacked, and did not inform ANY of their customers. I have been charged $18,230.00 - and now have to work to get this cash back from Canada Post and my bank.
Sucks you guys got hacked, but you should get ahead of it and disconnect ALL customer connections.
We are sorry to hear about this experience and completely understand your frustration. We do, however, want to assure you that ShipStation was not hacked. We take the security of our customers' accounts very seriously. We have reached out to the email associated with your account to gather more information and get to the bottom of this as quickly as possible. Please keep an eye out for that message and respond at your earliest convenience!
I would very strongly caution any store/brand from working with this company as it will put your brand and store at risk.
ShipStation has a serious tracking handoff issue with GlobalPost shipments, and support has absolutely, 100% ignored it and have tried to gaslight us by calling it a 'feature request' fix.
Basic operational compliance and tracking is not a 'feature request', it is a core tenet of why they exist.
We use ShipStation through our 3PL. Valid GlobalPost international tracking numbers are being attached to fulfilled Shopify orders, but the customer-facing tracking links are directing customers to USPS, where the numbers show as invalid. So customers are seeing what looks like invalid tracking even though the shipments are valid GlobalPost shipments.
This has created a real operational problem for us that is actively harming our brand.
We provided specific affected Shopify orders, tracking numbers, USPS links showing the issue, and a clear explanation of the failure path. The response from support has been repetitive and has not addressed the actual technical question: what carrier name, carrier code, and tracking URL is being passed into Shopify, and why GlobalPost shipments are ending up with USPS tracking links.
They are well aware of the issue internally and choose to ignore it. These are the types of companies that should not be in business.
Hi there, we sincerely apologize for the frustration this has caused you and your customers. We completely understand how a tracking issue of this nature can have a real impact on your brand, and that is not something we take lightly. We have reached out directly on your ticket to let you know that this has been escalated internally to the right team. We appreciate your patience and want you to know we are actively working on this.
