Shop

EDIT to the reply: My customers have opted into marketing emails FROM ME, not from you. You're hijacking my customer base for your own emails. I'll repeat: absolute abuse of privacy and my company.

Stop sending obnoxious marketing emails to my customers WHO AREN'T EVEN PAYING WITH SHOP PAY / USING SHOP. this is pathetic abuse of privacy and abuse of my company's customer base.

support has made it clear we can't use Shop Pay without these obnoxious emails going out. will be reconsidering whether to have our shop there.

If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.

Insane that as a seller I have to wait 3-4 days before I see any payout information. I'll be deleting this. I will only fulfill an order when I see payment, so having to wait nearly a week is just nonsense.

My customers love it and my shop is getting reviews.
It makes the marketing flow better, and boost the trust between customers and owners

The ad campaigns force you into a certain ROAS target. There is not much flexibility there. Also, the ROAS is not accurate because they count shipping and tax as part of the sale. The ROAS should only count for the actual price of the product. Saying a $11.51 sale achieved 599% ROAS when the actual product was $3.60 and the rest was shipping and tax, is incorrect and deceptive. The $1.92 paid for that sale was over 53% of the actual product price. So, the ROAS was actually 188% on that sale. Also, if someone buys something through the ad campaign, and they then cancel the order, you still pay for the sale in the ad campaign. They won't credit you. It should automatically be credited when that happens, in my opinion. Otherwise, you are opening up the retailer to fraud and extra cost. Imagine selling something and paying $10 for the sale through the campaign and then the order gets cancelled. How many of those before you have to stop using the SHOP campaigns? It's OK if you are trying to get new customers, but be aware of these problems under the hood, problems that should not exist.

easy connection to shopify to touch new market!

Great app

PERFECT!

Even when I try to turn off the Shop promise, it somehow tries to ding me for slow shipping. Shop estimates shipping, I'm not going to be concerned by what you want me to do. This is my business and I'll run it the way I want. Shop, in theory, sounds good but it has unrealistic expectations and I'm tired of trying to fight these. We fulfill and deliver waaaaaaaaaay faster than most e-commerce sites and yet that still is not good enough for Shop. No incentive to use this app.

Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one-page checkout so that customers can CHOOSE the payment method they want to use. Plus they hold hostage my products reviews. This is a shopify product. Why aren't the product reviews synced to my website? Instead were expected to pay even MORE to have the reviews synced to our website. And this used to be free and we have PAY to get customers to see our product on the shop app. Nothing but greed.