Reviews (4,658)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. Many small and growing businesses value the generous free email allowance, strong Shopify integration, and “set it and forget it” automations. They report solid open and conversion rates, like the clean, customizable templates, and find segmentation, reporting, and combined email/SMS tools effective for campaigns and follow‑ups.

October 13, 2026

4 stars. Simple, reliable, and the list lives right in my store, which I like. My one ask: let AI assistants and connected tools build and send campaigns. I run my store with Claude, and it can set up discounts, upload files and manage products through Shopify, but it can’t touch Messaging, so every email ends up as manual click-work. Opening that up would make this an easy 5 stars.

The Ship's Store
United States
Almost 6 years using the app
October 12, 2026

The Shopify Messaging app is built in a way that is user friendly, you are able to customize the template with your branding. It is great that the past messaging can be reused and adjusted, which does not take too much of your time. You can monitor performance .

SHASHI Europe
Slovenia
Over 4 years using the app
October 5, 2026

Incredibly simple layout with templates that are easy to customize with your branding. All the tools you would need for just about any email/message flow and can easily set up automation. Love that don't need a separate email platform.

Glory Laud Honor
United States
About 1 year using the app
October 1, 2026

A little clunky to use, but extremely reasonably priced and I like that it says within our store. Gets the job done without needing yet another outside vendor and we're leaning more about how to make our mails look good. 4.5 stars.

Stuttering Therapy Resources
United States
Over 6 years using the app
September 25, 2026

Really easy to use and I love that everything is integrated with my Shopify store. Creating emails, adding products and sending campaigns is quick and straightforward. It saves me having to use a separate email platform and does everything I need.

La Paper Passion
Australia
About 4 years using the app
September 21, 2026

Good response from our clients and its a very easy to use tool that works pretty well communicating. Hope to have some more info about the interaction around the mails.

GEORGINA BARNES
United Kingdom
4 months using the app
September 16, 2026

on the messaging home page, at the top it says how many messages it has sent, but in the detail page below it only gives open rate and click rate, I would love for that detail page to also include how many emails sent,

Tatum Soho
United States
7 months using the app
September 16, 2026

Easy to set up and use. Created and scheduled my first newsletter in under an hour with no technical knowledge needed. Clean editor, good template options, and scheduling works perfectly. Great app for small business email marketing.

Phillip J Gordon Digital Art Prints
Australia
5 months using the app
September 15, 2026

We get a lot of business from our newsletter that goes out weekly.

MillerButler
United States
About 3 years using the app
September 11, 2026

The default template configuration does not allow for html coding or liquid changes. This is an oversight.

Leviev
United States
About 4 years using the app