Reviews (4,670)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. Many small and growing businesses value the generous free email allowance, strong Shopify integration, and “set it and forget it” automations. They report solid open and conversion rates, like the clean, customizable templates, and find segmentation, reporting, and combined email/SMS tools effective for campaigns and follow‑ups.

September 9, 2026

We are updating and optimizing our store. Sidekick has been very useful heping with Liquid Coding, generated images & text editing.

Vincent Farms Natural Foods
United States
Over 3 years using the app
September 9, 2026

Overall good experience! I wish there was a way to have a unified header and footer template to expedite emails. Also, I wish the editor was like the Pages editor, more free flowing, where I could have my text then insert variables like FirstName, Product, CartItem, discounts, etc...

HAYTIVIBE.COM
United States
Over 2 years using the app
September 10, 2026

Makes it much easier to keep contact with your customers.

I use it for product drops and sale announcements - but I've just learned to incorporate BLOGS, so I'll partner those blogs with Messaging to announce their publishing.

Thanks for a really good app.

duna (Nori Shore Originals)

Nori Shore Originals
United States
8 months using the app
September 10, 2026

I have been generally happy with the Messaging App. It is relatively simple to use; not at all expensive and effective at getting my emails out to my customer/subscriber base.
Some of the technical stuff - photo/video type; page layout etc is a bit beyond my skills. Tutorials or webinars would probably be helpful, but there are some work arounds that I have found that help.

Herd Wear Distribution center
United States
Over 3 years using the app
September 4, 2026

Mediocre, basic analytics don't work and is not well integrated with Shopify.
What's the point of having a fully integrated app that cannot pull any stats from what you are sending out? Seems like a Shopify thing.
Also falls advertiesment on the description, the track results part doesn't work nor register properly.

Zigarrenschweiz Online Zigarren Boutique
Switzerland
Almost 4 years using the app
August 30, 2026

I’ve found Shopify Messaging really easy to use, especially for setting up automated emails without needing anything too technical. The templates are clean, the editor is straightforward, and I like being able to manage welcome emails, abandoned cart messages and customer follow-ups all in one place.

It’s saved me a lot of time as a small business owner, and the emails look professional without needing hours of design work. I’m still building out some of my automations, but so far it’s been reliable and simple to work with. Definitely a useful app if you want to stay in touch with customers and create a better experience after they visit or purchase from your store.

The Lavender Sleep Co.
Australia
About 1 year using the app
August 23, 2026

Absolutely brilliant app! It's incredibly easy to use and has saved me so much time when working on my store. The features are straightforward, the results look professional, and everything works seamlessly. I would recommend it to any small business owner looking to improve their store without needing lots of technical knowledge. A well deserved five stars!

Chic Cuddles Ltd
United Kingdom
About 3 years using the app
August 21, 2026

Really easy to use and refreshingly straightforward. I’ve been able to set up and customise my automated customer emails without having to spend hours figuring everything out. The editor is simple, the templates look professional, and having everything integrated directly with my Shopify store makes the whole process much easier. Perfect for a small business owner who wants effective email marketing without unnecessary complexity. Very impressed so far.

Whisk & Whirl Designs
United Kingdom
4 months using the app
August 19, 2026

Does much of the "technical" stuff for you, and leaves you to improve the business. This, paired with the AI app built in makes configuring the store "Intuitively Obvious To The Simplest Of Minds"!

Leviathan Glass
United States
About 3 years using the app
August 12, 2026

The template once created and saved can easily be copied for as many campaigns as you like. Easy product uploads, change colours to match your branding. Highly recommend!

Cavorte
Australia
Over 5 years using the app