Reviews (4,727)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

November 25, 2020

It's great and integrates perfectly, above all its cheap compared to other providers. What i would love to see is more ways to segment customers based on past behavior.

Schwartz & von Halen
Netherlands
About 18 hours using the app
November 25, 2020

really simple to use so far, also the cost is really accessible and so far a breeze to use and plan black friday

Boutique Blitzcast Fishing
Australia
4 months using the app
Edited November 25, 2020

Excellent, immediate, intuitive it's easy to customize. I have used this application for the Black Friday promotion with very good results and feedback

Exscentia
United States
3 months using the app
November 25, 2020

would like to customize inside templates. overall great. will use often for engaging with customers.

Baubles and Beeswax
United States
3 months using the app
Edited November 25, 2020

So far so good! I have just used the template for Black Friday. Will update Tuesday if it worked well for us. Love that you are charged per email (with freebies) as most email clients charge on a monthly subscription basis. Thank you and have a great Black Friday everyone! Marie www.loveamberx.co.uk

Love Amber X Ltd Baltic Amber Jewellery and Silicone Teething Necklaces
United Kingdom
About 2 hours using the app
November 26, 2020

The Mailing templates are great. Really easy to use and it´s great to see the report at the end of the campaign. Great for our puposes.

HECH Functional & Beauty Nutrition
Germany
7 days using the app
November 26, 2020

I just started to use this app it's easy to use and helpful. the free plan for beginners is good. exactly what I needed for a good start.
Thank you!

find your way to say it
United States
About 1 month using the app
November 27, 2020

Complete waste of time. Don't repeat our mistake. I thought 20k subscriber list wasn't big but according to them it's huge and if you try to send an email to any more than 5k at a time it will fail. Support was completely useless. Back to Mail Chimp!!

3 Little Crowns
Australia
21 days using the app
Shopify replied December 7, 2020

Hey there!

Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Shopify Email app. To learn more about sending emails to your full email list, you can find some great insight here as to how to increase deliverability of your emails - https://bit.ly/314x9jQ

I am also going to send you an email to open up communication to better support you!

Best,
Charlotte | Shopify

November 27, 2020

I used this app to assist my business with communicating by email with subscribers regarding promotions, exclusive content, and deals. This also helps with abandoned carts.

Shop RAMC
United States
11 days using the app
November 28, 2020

Very easy to use! It's great to have an integrated email function from Shopify. So much handier! Finally can get rid of all other paid email apps!

HAPPYOLOGY
Singapore
3 months using the app