Reviews (4,725)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

December 19, 2020

Really good app, as good as mailchimp in terms of usability whilst missing some key features liek the ability to adjust padding between elements and insert things like dividers between elements.

Curvy Chic Online
United Kingdom
15 days using the app
December 20, 2020

Ease of use to send out our Newsletter. No problem placing images. Will aim to use more depending on ROI.

Lar Corbett Sports
Ireland
8 months using the app
December 20, 2020

Simple and easy. Not sure if it is working correctly though (all subscribers receiving emails) but that has to do with how we treat subscribers.
Thanks for this free tool shopify!

Nikarit - Cosmética con Karité para empoderar mujeres
Spain
26 minutes using the app
December 23, 2020

Very easy to use and handy app, makes getting back to the customers super easy! Would highly recommend!

RP and Associates
United States
5 months using the app
December 24, 2020

Used to keep contact with my subscribers who order and those who don't. I've received favorable responses and new orders from the campaigns.

CalabashAbbey
United States
5 months using the app
December 26, 2020

very good app I like send emails with this app I give you 1,000000000000000000000000000000000000000000 stars

carrillo western
United States
43 minutes using the app
Edited December 26, 2020

So far so good...I do like the app, when I get more savvy I know to enjoy a lot more. Thank you Shopify! :))))))))))))))))))))))))))))))))))))))))))))))))))))

LMALEAVEMEALONE
United States
About 1 hour using the app
Edited December 28, 2020

I used this app to send a email to let my subscribers know my online store is now live....it was super easy, the email was already drafted all I had to do was make changes where I needed and hit send.....thanks shopify!

MsHDesigns and Supply
United States
About 1 month using the app
December 28, 2020

I really want this app to work, it's much easier doing everything directly in Shopify. But it has let us down twice in a row, and each time has been disastrous. We rely on our newsletter heavily for new releases, when something doesn't work it affects our business significantly. The first time the whole newsletter that we'd spent days on just deleted itself right before we sent it out. The second time the product links in the newsletter didn't work because when we had created the newsletter the products were still in draft mode. When we made them active the link was broken and they took to the customer to a 'preview' mode. Email marketing is so important, if you are going to release a tool like this I think it needs to be more polished. Other advice for the app:
- allow more configurations for product alignment
- the more customisation the better, it's pretty simplistic atm
- It only sends half of the emails at a time, meaning some customers don't get it until up to 24 hours later, when you have limited releases this frustrates people. - Would be great to be able to import your own fonts
- As far as I can tell there is no way to not have a 'logo' at the header. Get rid of this function.

Paradise Grapevine
Canada
7 months using the app
Shopify replied January 22, 2021

Hey there,

Claire here from Shopify. Thank you for taking the time to share this great feedback with us. I am sorry the app as it is right now does not suit your needs, our team are consistently working to improve the app and add functionality where possible. I'm going to follow up with you in an email to open up the lines of communication here so I can provide your feedback to my team in order to help with future updates to the app.

Claire l Shopify

December 28, 2020

Je serai vraiment ravie si cette application me porte ses fruits le plus rapidement possible malgré les difficultés actuelles

le sable vert
France
4 months using the app