Reviews (4,725)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

December 29, 2020

thiz helps me in good marketing, automations are clear and the subject is auto predicted, very good

Expressluv
Canada
7 months using the app
December 29, 2020

We just downloaded this app to our store and completed 1 email campaign. The templates are very professional. The setup process was very easy and seamless.

LUCY LUE ORGANICS
United States
6 months using the app
December 29, 2020

Very easy interface. I love how everything is already directly linked to the store so I have less work to do and the templates are already so eye-catching and well laid out. I will be using this as my email software from now on.

ititaboutique
United States
35 minutes using the app
January 2, 2021

Good except when I try to make customer groups there is no option to sort by: customers "not tagged with" which makes organizing tricky. Otherwise great

Ingrid Press
United States
About 2 months using the app
January 5, 2021

Fast and easy way to communicate with our customers and keep them updated on new products and deals.

Solves Strips®
United States
4 months using the app
January 6, 2021

Just created first email and sent to subscribers. Pretty convenient tool with preset formats and a blank version if you want to create your own!

AFT Gear Garage
United Arab Emirates
10 minutes using the app
Edited January 6, 2021

Cons:
You cannot do custom segmentations inside the app.
Templates are limited.
Deliverability takes too much time.
No automations.
Pros:
It is cheap

Japanese Taste
Japan
8 months using the app
Shopify replied January 22, 2021

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us on the Shopify email. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

January 7, 2021

I have made the terrible mistake of using omnisend only to find myself with horrific headaches and a very unfriendly user experience. Thank you so much, Shopify for your easy to use interface and great service as always.

Canes Galore
United States
2 months using the app
January 11, 2021

Awesome quick setup, and looking great! Cant wait to send more emails this way. It is a BLAST! :) Thank you and keep up the great work guys!

Wain.cr
Costa Rica
About 1 hour using the app
January 12, 2021

I used this app to send an important advise to some of our customers, what I didn't find how to do it or if there is a way to send personalized emails.

Doggeat
Mexico
26 days using the app