Reviews (4,726)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

Edited February 17, 2021

We recently migrated to Shopify as we we were tired of having loads of different apps that didn't talk to each other. Shopify's built in e-mail program is a big disappointment. In our first promotion Shopify decided it didn't like half of our subscribers and didn't send them.
We don't know which half it sent and which half it didn't. There is no way to identify which subscribers Shopify didn't like or why.
As far as I can see Shopify would like us to dump all our existing subscribers and start again.
So it is back to Mail Chimp for us. Perhaps Shopify isn't the right solution after all.

The Cider Vat Ltd
United Kingdom
4 months using the app
Shopify replied February 24, 2021

Hey there! Claire here from Shopify Support.

Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam filters. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ

I am also going to send you an email to open up communication incase you have any other questions or further feedback!

Claire - Shopify

February 17, 2021

This is the first time I have used it and I like the ease and speed that I can communicate with my customers. I'm a spoiled MailChimp user, but at times I need something easy and integrated to use in addition. Looking forward to future growth and open to switching all my email if the results are good.

Indie Vinyl Den
United States
7 months using the app
February 18, 2021

Easy to use. Mobile friendly. Helps boost your business. Not to expensive. Apps to improve the site Regards.

Ourivesaria Carlos Alberto
Portugal
3 months using the app
February 19, 2021

App is good, Working perfectly for me, but need more attractive email templates. Currently very few templates are availabe. Expecting better templates as per recent trends

AromaTreasures.com
India
7 months using the app
Shopify replied February 24, 2021

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store and pass your feedback onto our developer team.

Claire l Shopify

February 19, 2021

I used this app for the first time today. It was very user friendly and easy to modify as I wanted to. Thanks.

Affordable Preloved Goodies
South Africa
About 1 month using the app
February 20, 2021

love this app so much! It is so user friendly and the templates are great! HIGHLY RECOMMEND THIS! :)

puremarket.ca
Canada
2 days using the app
February 23, 2021

It was all going along fine until I reviewed my newsletter and I couldn't figure out how to go back to editing mode.

Hemp & Company
Canada
40 minutes using the app
February 27, 2021

I was looking everywhere to send mass emails. Any other app has too many limits for free usage. I am so glad to find Shopify Email !

My Dr. XM
Czechia
15 minutes using the app
March 2, 2021

Vielen Dank für so eine schöne Funktion, jetzt kann ich endlich mit meinen Kunden ganz einfach in Kontakt treten. Ich erhoffe mir durch den ersten versuch eine Gute Verkaufsrate! Schöne Woche !

Michael Bobinger
Germany
11 minutes using the app
March 3, 2021

If you want to send bulk emails and are looking at a 10-15% bounce rate instead of 4% bounce rate, and have a SHOPIFY STORE, then this is for you!

FingerWeights
United States
4 months using the app