Reviews (4,729)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

March 2, 2021

Vielen Dank für so eine schöne Funktion, jetzt kann ich endlich mit meinen Kunden ganz einfach in Kontakt treten. Ich erhoffe mir durch den ersten versuch eine Gute Verkaufsrate! Schöne Woche !

Michael Bobinger
Germany
11 minutes using the app
March 3, 2021

If you want to send bulk emails and are looking at a 10-15% bounce rate instead of 4% bounce rate, and have a SHOPIFY STORE, then this is for you!

FingerWeights
United States
4 months using the app
March 5, 2021

I think this app is very straight forward, and perfect for basic email needs. there's very little customization or bells and whistles, but definitely a solid app to send emails and build multichannel campaigns. which is actually pretty amazing.

Moijey Fine Jewelry and Diamonds
United States
7 months using the app
March 8, 2021

Ive migrated 2 websites from Mailchimp since shopify and mailchimp fell out of bed, and to be fair i'm disappointed and will be looking at alternatives. My monthly marketing bill for emails has doubled compared to previous app, and theres no function to feed each email to social media accounts as before, which overall has had an impact on sales and bottom line. So paying more for less sales isnt good! bye bye!

Fat Chimp
United Kingdom
7 months using the app
Shopify replied April 21, 2021

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear the Shopify email app didn't meet your expectations. I would love to talk to you further and better understand the issues you were facing so we can share your feedback with our team. I will send you an email to open up that line of communication!

Claire - Shopify

March 12, 2021

Good app, pretty easy to use for marketing emails. It has all the basic tools. I would love to see ways to edit the size of the padding (too big in my opinion), a background photo (esp. in the header), turn off the header or be able to fully edit it and to have a full width option (header/footer) in the future. Thank you!

Big Sky Products
United States
About 3 hours using the app
March 13, 2021

This is a lovely app! However, it would be useful to add few design options to match our theme, for example allow square and hollow buttons, etc.

Lund & Lund
Sweden
7 months using the app
March 14, 2021

It's very easy and convinient for me.
The only complain I have is that I want to use "liquid tags" in email messages.

InstaChord
Japan
About 22 hours using the app
March 15, 2021

easy to use, fast. Some more templates would be nice, but it works great. I hope this will help me to send more emails.

Chocoladebox.nl
Netherlands
About 24 hours using the app
March 16, 2021

Just exploring email marketing on new store. Looks great so far. So easy to setup and use. Looking forward to great results.

Scintera Pty Ltd
Australia
25 minutes using the app
Edited March 16, 2021

It's super easy to build out an email. I usually have an issue with what to feature, but Shopify helps with the built in stats. I'm still poking around in here to learn about all of the capabilities!

Fractured Fox
United States
24 days using the app