Reviews (4,730)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

April 30, 2024

Por el momento todo bien, los 10.000 correos gratis son de mucha ayuda para poder probar segmentos de clientes e ir probando estrategias para conectar y avisar cosas importantes

Chimu Store Chile
Chile
About 3 years using the app
April 20, 2024

The application is free it’s true, but it’s been 3 months since my emails are sent without my profile image and with an email address different from mine. I had to find myself why there was this, I was not contacted or warned. It’s free it’s true but pay attention the quality is not always present

Artifice.
France
About 2 years using the app
Shopify replied April 22, 2024

Thank you for your review. We'd be glad to help you take a look at your settings and make sure everything is working as it should. Please connect with our Live Team (https://shopify.link/vRnL) at your earliest convenience. -Olivia, Shopify Support

April 18, 2024

vorrei poter inviare una mail ad un singolo cliente utilizzando l'app mail così che resti lo stile del mio brand e che si possa inserire facilmente il prodotto o lo sconto da proporre al cliente . io non ci riesco magari sbaglio per il resto mi trovo molto bene grazie

Gioielli Pavan
Italy
About 2 years using the app
March 27, 2024

I use Shopify Email as a small business with currently 1455 email subscribers and it works perfect for me. I love that its free and easy to adjust.

Mie Christiansen Jewelry
Denmark
Over 3 years using the app
March 26, 2024

It works really well. But I could really use a link function so you could take a url link and use the same set up but over in on my Facebook page for a boost there. So that there is synergy and ease in using both media simultaneously for a stronger effect. And to get more mail subscribers in.

jægerogfisker.dk
Denmark
Over 1 year using the app
March 26, 2024

This is a really good app, and the price per email is much lower than any other app. Some of the features are not as intuitive as others I have tried in the past, which is why I'm only giving 4 stars.

Wardrobe By Me
Denmark
Over 2 years using the app
March 21, 2024

Una buona APP, sicuramente migliorabile ma contando che è gratuita non si può chiedere di più.
Renderei disponibile la possibilità di vedere gli indirizzi mail inclusi prima dell'invio (o quanto meno una anteprima se sono tanti) e non solamente il nome del segmento.

Susil Edizioni
Italy
10 months using the app
March 14, 2024

It does the job pretty well, but please add a media search to select older photos in the gallery, for every email we have to scroll a lot to select an older image.

Fusion Luxury
Chile
Over 1 year using the app
February 29, 2024

Trouvez une offre sur le marché qui vous permet de payer uniquement si vous envoyez des emails ? Les concurrents font payer par rapport aux nombres d'abonner, que vous l'utiliser ou non.
Cette app est superbe, car elle permet de maitriser ces couts ! Avec en prime des mails offerts chaque mois ! Super ! :)

For.me
France
Over 1 year using the app
January 22, 2024

To Shopify management,

Please fire the product team whoever developed this ridiculous app. It is completely useless and they're wasting the development resources. The email could only be sent to email subscriber, even for the abandon checkout, abandon cart & abandon product browse. Really? have you guys ever done a simple analysis to find out the percentage of people who ever abandon cart or checkout would subscribe to the email list? No mention a pivotal part of email marketing is to recall & win back churn customers.

INSPECIAL HOME
Hong Kong SAR
Over 1 year using the app
Shopify replied January 23, 2024

Thank you for taking the time and writing this review. We’re sorry you ran into issues using Shopify Email as part of Marketing Automations and completely understand that this experience would be frustrating. We can confirm that for legal and privacy reasons you can only email customers who opt in to receiving emails from your business when you're using Shopify Email for Marketing. The only exclusion to this is the Abandoned Checkout workflow. This can be set up to send to 'All Customers' by editing the email marketing step within the automation. Once you click 'Edit email,' you will be able to edit theTo: line to All customers. - Clare, Shopify Email