Reviews (4,713)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

March 9, 2024

I love that it's free99!!! I also love that it's easy to customize as I am not computer savvy.

PARDO NATURALS
United States
About 3 years using the app
March 9, 2024

I like it. It feel simple and has all the features I've needed so far. Feels more native and simple than other apps I've tried.

Yes, That's 3D Printed
United Kingdom
7 months using the app
March 7, 2024

Easy to use, however more templets would be great instead of having to create from emails from scratch.

BLANK STARE
United States
Over 3 years using the app
March 8, 2024

This is my first time using the App. IT was very easy to navigate, even for someone like me, who has many challenges technically.

Taslom LLC
United States
Almost 2 years using the app
March 3, 2024

I wish I could add animation and videos to my emails. but i enjoy the easy setup

Kush Kitty
United States
Almost 2 years using the app
Shopify replied March 4, 2024

Thank you so much for taking the time and sharing this feedback with us. We're consistently working on expanding our customization options. As for adding animation to your emails, this is possible today through the Image section. Add an image section, and then upload a .GIF file to the Library. - Clare, Shopify Email

March 1, 2024

its ok but there isnt enough templates or ways to personalise it

Wilde Mode Ltd
United Kingdom
Over 3 years using the app
Shopify replied March 8, 2024

Hi, there! We appreciate your feedback and thank you for giving us a chance. We will be sure to log your feedback for future consideration with our devs. -Olivia, Shopify Support

February 29, 2024

GReat selection of Automation Hope in the future shopify can expand on the options and the complexity

S T E L L I N O
Australia
Over 2 years using the app
February 27, 2024

It's not perfect, but I like that it's free and easy to use. I wish it had more free images.

Destashify
United States
Over 2 years using the app
February 28, 2024

Easy and has many templates and features. No need to pay for marketing when you can have it for free!

olgaawaken
United Kingdom
12 months using the app
February 19, 2024

Slow, inconvenient, poor UX, on mobile, the worst! It crashes constantly!

The Japanese Tea Hub
Spain
12 months using the app
Shopify replied February 21, 2024

Hi, There. Thank you for taking the time to leave your review. Our team is constantly working to improve all users experience while using the app. Thank you for this feedback and we hope you will give Shopify Email another chance in the future. -Kitana, Shopify Support