Reviews (4,723)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

September 22, 2020

Amazing app - simplifies everything so much for a complete beginner like me in email marketing
Thanks again!

Towelogy
United Kingdom
3 months using the app
September 24, 2020

I like using this as I can accomplish everything using one platform. I wish there were more templates and ways to move the images, smaller of off to the side and more fonts.

New Concepts Hair Goods
United States
3 months using the app
September 25, 2020

I like this. But I would looooooove to be able to add a collection preview. I would also like to be able to insert recipient name.

Los Colores de la Tierra
Guatemala
5 months using the app
September 26, 2020

Its a wonderful app that is really convenient to use for all your marketing campaign. Highly recommended

Okiara
Malaysia
5 months using the app
September 27, 2020

Very basic - No ability to automate flows - You cannot add a logo or match to your theme or customize fonts. Shopify promised upgrades months ago it still says new templates coming soon - I guess SOON means in a few years?! sticking with our other email provider for now.

Darby Scott
United States
4 months using the app
Shopify replied September 28, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. We often times cannot provide exact time-line on when changes or new launches of our products will take place, but rest assured that we always take our merchants feedback seriously when making these plans for the future. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

Edited September 28, 2020

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Pablo Cassoni
Slovenia
About 1 month using the app
September 28, 2020

We are using Shopify Email for our new subscribers and find it very easy to use with nice templates and everything works smoothly

OZ BEESWAX
Australia
7 minutes using the app
Edited September 18, 2021

My second review. Can't get much easier than the pre-designed templates. Effortless to send out a last minute update about your shop.

Banglez Bazar
United States
Over 1 year using the app
Edited September 29, 2020

it should be free with plan now we can only send one email a month. rip off it should be free since

Traci K Beauty
United States
17 days using the app
Shopify replied September 30, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Shopify Email app with us. I'm going to follow up with you in an email, to open up the lines of communication here. That way we can chat about the payment structure and what it means for your store, specifically.

Best,
Charlotte | Shopify

Edited January 7, 2021

I use this app to send emails to our customers, and most of them love it. Why I give 4, it's because I would be excellent if I could select to send to all customers outside my country.. now I can only choose between my country or all countries including my own.

DesignWerket
Sweden
8 months using the app