Sky Pilot ‑ Digital Downloads

Sky Pilot ‑ Digital Downloads

Reviews (423)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, straightforward way to sell digital products like e‑books, patterns, courses, and PDFs. Setup and daily use are called simple and intuitive, even for non‑technical or new Shopify merchants. They value organized file management, branded download pages, and easy re-downloads. Many praise the free plan for small businesses and say support is fast, responsive, and solves issues within minutes.

November 22, 2025

Great app and great service. I like that you can alow customers to download files in high quality and modify the email template.

SOJOURN
Austria
3 months using the app
Sky Pilot replied December 15, 2025

Hey there,

Thank you so much for your kind words!

We’re thrilled to hear you enjoy the app and our service, and that the ability to deliver high-quality files and customize email templates has been useful for your shop. Your feedback really means a lot!

If there’s ever anything more we can do for you, just reach out.

Best,
Shop Circle Team

November 21, 2025

I like that Danna sent a video to assist me. Thank you!

CLOTHEDRIGHT.COM
United States
13 days using the app
Sky Pilot replied January 8, 2026

Hey there,

Thank you so much for the feedback! We’re really glad to hear that Danna’s video was helpful—we find that showing rather than just telling often makes things much easier.

We always strive for a 5-star experience, so we’d love to know if there is anything specific we could do to improve or any features you'd like to see added to the app. Our goal is to make the experience perfect for you!

Feel free to reach out to us directly if you have any suggestions. Thanks again for your support!

Best,
Shop Circle Team

November 21, 2025

They are so helpful. I have been using skypilot for years and I have zero regrets. The team is amazing!

appliquealley
United States
Over 5 years using the app
Sky Pilot replied December 15, 2025

Hey there,

Thank you so much for your kind words!

We’re thrilled to hear you’ve been using Sky Pilot for years and that our team has been so helpful. Your support really means a lot to us!

If there’s ever anything more we can do for you, just reach out.

Best,
Shop Circle Team

November 7, 2025

You need a tutorial video. I am not available for the times for onboarding call

Hey Girl Smile Gear
United States
1 day using the app
Sky Pilot replied November 10, 2025

Hey there,

Thank you for your feedback.

Yesterday, we sent you an email to arrange an alternative time for your onboarding call. As noted on our website, if the available slots don’t work for you, you can always reach out to us via email and we’ll be happy to set up a time that fits your schedule.

We’d love the opportunity to make this a better experience for you and hopefully earn a 5-star rating—please don’t hesitate to get in touch so we can help!

Best,
Shop Circle Team

November 7, 2025

Kenan was super helpful and very patient with me helping me learn the new sky pilot for uploading png's. Thank you so much Kenan

RD Creations 1stop
United States
Over 1 year using the app
Sky Pilot replied November 10, 2025

Hey there,

Thank you so much for your kind words!

We’re thrilled to hear Kenan was able to help patiently and guide you through uploading PNGs—it’s great to know our support made your experience smooth!

If there’s ever anything more we can do for you, just reach out.

Best,
Shop Circle Team

November 3, 2025

Kenan was super helpful in getting me situated!

SJC Custom Drums
United States
5 days using the app
Sky Pilot replied November 10, 2025

Hey there,

Thank you so much for your kind words!

We’re thrilled to hear Kenan was able to help get you situated—your feedback really means a lot!

If there’s ever anything more we can do for you, just reach out.

Best,
Shop Circle Team

November 1, 2025

SP app works great - had a question, and support was quick, friendly and helped solve my question/problem - easy-peasy.

PMTemplate
Canada
3 days using the app
October 31, 2025

I am brand new to Shopify and trying to launch a PDF textbook and the help and support from SkyPilot has been exceptional. Extremely responsive, helpful and understanding. Adis was patient and took time to ensure I was set up and optimized. Thank you SkyPilot!

MCCS Bookshop - Medical Cannabis Clinicians Society
United Kingdom
17 days using the app
Sky Pilot replied January 8, 2026

Hey there,

Welcome to the Shopify community!

We are so excited to be part of your journey as you launch your PDF textbook. Starting a new store can feel like a big task, so we’re thrilled to hear that Adis was able to provide the patience and expertise needed to get you set up and optimized. We will be sure to pass your kind words along to him!

Thank you for choosing Sky Pilot. We’re rooting for a successful launch—please don't hesitate to reach out if you need anything else as you grow!

Best,
Shop Circle Team

October 28, 2025

Thank you, Nitesh for your quick help.

Texas BUSHMAN
United States
11 months using the app
Sky Pilot replied November 10, 2025

Hey there,

Thank you so much for your kind words!

We’re really glad to hear Nitesh was able to help quickly and that your experience with our support team was a positive one. We truly appreciate you taking the time to share this!

If there’s ever anything more we can assist with, just let us know.

Best,
Shop Circle Team

October 27, 2025

SkyPilot has been working great for my shop, and the customer service support is always on point!

@mimosewingclub
Netherlands
24 days using the app
Sky Pilot replied November 10, 2025

Hey there,

Thank you so much for the kind words!

We’re really glad to hear Sky Pilot has been working well for your shop.

If you ever need anything at all, our support team is always here to help!

Best,
Shop Circle Team