SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (459)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to set up with seamless Shopify integration. It saves hours by automating repetitive questions, guiding shoppers to the right products, and supporting complex purchases 24/7. Many report higher conversions from its product recommendations. Merchants like its natural, professional responses, strong customization, and clean interface. The free plan with unlimited chats and responsive, friendly support are frequently praised.

November 16, 2024

The feedback are very warming it does feel's like the customer is talking to a real person who truely understand their problems.

Inochroma
Canada
1 day using the app
BestChat replied March 25, 2025

Dear Inochroma,
Thank you for your heartwarming feedback! We’re thrilled our service feels personal and understanding. Your satisfaction inspires us to keep improving! 🌟

November 9, 2024

Chatbot has tremendous features for communicating with customers and ensuring that customers find the information that they expect.

Lacatang Shop
United States
5 days using the app
BestChat replied February 9, 2025

Your thoughts matter, Lacatang Shop! We’re delighted you appreciate our chatbot’s capabilities. Thank you for sharing; we’ll definitely take your feedback into account!

October 31, 2024

It's plug and play, amazing. I'm trying it out and it works fine so far.

Whitstable Oyster Home Delivery
United Kingdom
13 minutes using the app
BestChat replied March 25, 2025

We truly appreciate your kind words, Whitstable Oyster Home Deliv! It’s fantastic to know you’re enjoying our service. Your feedback inspires us to keep delivering great experiences! 😊

October 29, 2024

very easy to setup and deploy. provides a great foundation, especially for someone with limited chatbot experience.

XOTHRM
United States
About 12 hours using the app
BestChat replied February 9, 2025

Dear XOTHRM,
Thank you for your wonderful feedback! 🌟 We’re delighted you found our chatbot easy to set up. Your insights will be carefully considered for future improvements! 😊

October 25, 2024

Nice addition to help with customer questions. It will use the information on your store to answer any questions to the customers.

BabyAbout
United Kingdom
8 minutes using the app
BestChat replied March 25, 2025

Dear BabyAbout,We are thrilled that you find our customer support tool helpful! 🌟 It's our pleasure to assist by utilizing your store's information for top-notch customer service experience.

October 23, 2024

Great chat bot! Easy to train to bring up to speed on product info and policies.

Wilderness Resource
United States
8 days using the app
BestChat replied March 25, 2025

Dear Wilderness Resource, thank you for your fantastic feedback! We’re delighted to hear you found the chatbot easy to train. Your support means the world to us! 😊

October 23, 2024

Training the Chatbot is actually fun. It learns fast and i am very impressed with its ability to help customers

SEQUIN FANS
United States
1 day using the app
BestChat replied March 25, 2025

Hey SEQUIN FANS, thanks for the awesome review! We’re so glad you’re enjoying training the chatbot. Your feedback feels like a warm hug for our team! 🎉

October 8, 2024

Very impressed with the results and support has been postivie.

Micro-Air, LLC
United States
18 days using the app
BestChat replied March 23, 2025

Thank you so much for your kind words, Micro-Air, LLC! We’re thrilled to hear you’re impressed with the results and our support. Your feedback means the world to us! 😊

September 30, 2024

fast reply, quickly reaction to a questions, i like, now i have trial 7 days, i'll see how will be on free plan after

BETSY-ART GALLERY
United Kingdom
About 16 hours using the app
BestChat replied March 23, 2025

Hi BETSY-ART GALLERY, thank you for your positive feedback,We appreciate your support and are glad our quick responses are helpful. Enjoy your trial, and let us know if you need anything.

September 27, 2024

Good app but learning can be better according to website changes

Fetti
India
2 months using the app
BestChat replied February 18, 2025

Hello Fetti,
Thanks for your thoughtful review! 🎉 We’re committed to enhancing our app and appreciate your input. 😊