SmartBot: Leading AI Chatbot
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (459)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as quick to set up with seamless Shopify integration. It saves hours by automating repetitive questions, guiding shoppers to the right products, and supporting complex purchases 24/7. Many report higher conversions from its product recommendations. Merchants like its natural, professional responses, strong customization, and clean interface. The free plan with unlimited chats and responsive, friendly support are frequently praised.
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This app does have great features. However, please note that if you cancel your subscription immediately, you will not receive a refund. I contacted them repeatedly but received no response. After uninstalling the app, their manager sent me an email. When I replied to this email again requesting a refund, I received no response. Please choose this app with caution; you'll waste a lot of time and money. If the Bestchat administrators see this review, please refund our subscription fee, as we didn't even use the features!
Dear Crystal,
Thank you very much for your feedback.
You purchased a monthly subscription and requested cancellation and a refund on the same day. In fact, we provide a 7-day free trial period before subscription so that users can fully experience the features before making a payment. Additionally, after you raised your concerns, we communicated with you multiple times via email to clarify the situation.
According to our subscription policy, cancellation means stopping the renewal of the next billing cycle and does not include a refund for the current paid period. This is a common practice in the SaaS industry and is clearly stated to all users during registration.
We understand your feelings and will continue to optimize our products and services to provide a better experience for every user. Thank you for your attention and support.
SmartBot is an amazing add to our shopify store, lifting hours of work from customer service, product recommendations, and so on. A truly needed app for every Shopify store
Mice&Co, we truly appreciate your kind words! 🙌 Happy SmartBot is a valuable addition to your store. Thanks for trusting us!
So far, my experience with this app has been smooth. I still have to test it for a few more days to see if it performs as expected. However, sometimes there are some issues like, occasionally telling customers available products are unavailable or not found in the inventory, recommending products that are not necessarily our best sellers, or not answering to questions when prompted. Additionally, I feel that the order status answer is a bit limited because it could retrieve the estimated shipping times from the product pages but it doesn't. The value is also a bit higher than other available options, so one needs to see their options and decide :)
Forest Homes, we’re grateful for your detailed review! 😊 Your insights help us grow, and we’ll take your concerns seriously. Thanks for trusting us! 💚
Seems OK, only it recommends sold-out products even after training it not to do so. Lots of customization possibilities, and no need for the visitor to start with giving their email address.
Dear Rogue Sea Shop,
Thank you for your feedback! We’re glad you appreciate the customization options. Your insights are valuable, and we’ll work on improving product recommendations! 🌊😊
超級推!! 只要資料給的足夠，真的可以幫助來客更好的了解產品及相關問題的答詢，可以培訓的功能真的很棒
亲爱的 WiiM，
感谢您的精彩反馈！我们很高兴我们的功能可以帮助买家更好地了解商品。您的支持激励我们不断提升我们的服务！🌟😊
an easy-to-learn bot and can easily find information about your online store. Teaching the bot is sometimes a bit tiring, but profitable and yet easy - mukavasti toimiva botti
Dear KR Straps™,
Thank you for sharing your experience! We're thrilled the bot aids in finding information easily. Your feedback is crucial for our growth! 💖
Great app but would love to be able to jump into the conversation with customers, and be able to train the bot based off real previous conversations.
Wholesale Pool Mart, we truly appreciate your insights! It's great to know you love the app. We'll take your suggestions into consideration for future updates! 😊👍
cela a l'air pas mal après 1 heure d'utilisation. Il manque à mon avis des outils pour mieux personnaliser le bot tant sur le ton de dialogue que sur l'apprentissage. Le suivi de colis ne fonctionne pas malgré les bonnes informations saisies. Enfin il serait aussi bien de passer la main à un agent humain lorsque le client le demande et pour cela il faut programmer des heures d'ouvertures.
Nous utilisons smartbot depuis presque 12 mois. Si au début cela était convainquant, le conseil produit est très très approximatif voir faux. Nous l'alimentons régulièrement et malgré cela le conseil est mauvais.
Nous sommes déçus et nous regardons pour changer
Dear Oscar et Plume,
Thank you for your thoughtful feedback. We're glad you find our app promising. Your suggestions are valuable, and we’ll consider them seriously. 🌟😊
eenvoudig te implementeren en werkt direct
bij het begin wel goed volgen/trainen, maar vrij vlot handelt hij 70% van de vragen af
Hello, Retro Cycling, thank you for your positive feedback! I'm glad that Smartbot could provide you with a wonderful experience. 🌟
Great
Hi Kinsen,Thank you for choosing us.💖
