SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (459)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to set up with seamless Shopify integration. It saves hours by automating repetitive questions, guiding shoppers to the right products, and supporting complex purchases 24/7. Many report higher conversions from its product recommendations. Merchants like its natural, professional responses, strong customization, and clean interface. The free plan with unlimited chats and responsive, friendly support are frequently praised.

December 2, 2025

I just installed it but i wasn't expecting it to go live right away before i did testing. that's was disappointing, but i will let you know later if it works ok.

Canadian Workwear Inc.
Canada
7 minutes using the app
BestChat replied June 10, 2026

Dear Canadian Workwear Inc., thank you for your trust and honest feedback! We understand your concerns and will continue refining SmartBot to better meet your expectations.

Edited December 3, 2025

so far the chat feature is great ai learning clean and helpful for customer inquiries

Zen Bloks
United States
5 days using the app
BestChat replied December 1, 2025

Hi Zen Bloks,Just to confirm, whenever you make changes in the settings, please click the “Save” button at the top right corner to make sure everything is successfully updated. If the page isn’t saved, it may revert back to the default wording.
If you notice the issue again even after saving, please let me know — I’ll be happy to take a closer look for you.

September 25, 2025

訪客不會點閱AI客服

curble
Taiwan
2 days using the app
BestChat replied November 20, 2025

curble您好,非常感謝您的意見!😊 我們重視您的反饋,會持續優化AI客服吸引力和使用率。

September 10, 2025

very easy to use. grateful to have this app for our business as it helps answer questions our customer service reps don't have time to answer.

Ciao Bella Luxury Hair
United States
Almost 2 years using the app
BestChat replied November 20, 2025

Dear Ciao Bella Luxury Hair, thanks for sharing your experience! 🙏 We value your trust and will keep improving to better serve you. ✨

September 3, 2025

DKANA
United States
3 days using the app
BestChat replied November 20, 2025

Hi DKANA,Your support means a lot to us.

July 22, 2025

Je viens de l'installer, cela à l'air d'être une excellente apk, configuration facile, s'adapte très bien à la boutique. je trouve simplement les prix un peu elevé, mais franchement je vais tester, le but étant d'avoir plus de clients et de régler les frictions à l'achat. On verra bien. En cours de test pour l'instant :)

Jade & Charly ❤️
France
34 minutes using the app
BestChat replied September 10, 2025

Bonjour Jade & Charly ❤️, merci pour votre retour ! Heureux que l’installation soit facile. Nous prenons en compte vos remarques sur le prix avec sérieux. 🌟

July 12, 2025

This app has been really good for my business. The SmartBot has been very informative and has helped to increase my sells.

PhlebotomyChicBadges
United States
About 1 year using the app
BestChat replied September 10, 2025

PhlebotomyChicBadges, your kind words truly inspire us! 🙌 Glad the app is informative and boosting your business. Thanks for trusting us!

July 8, 2025

This helps us so much in terms of reducing time spent writing manual emails to customers.

strangelove
United States
17 minutes using the app
BestChat replied September 10, 2025

Hi Jstrangelove, thank you for your wonderful feedback! 😊 Glad we’re saving you time with manual emails. Your support means a lot!

May 22, 2025

great add to the shop. help customers resolve easy questions and get less question emails.

EP Racing
United Kingdom
3 days using the app
BestChat replied June 12, 2025

EP Racing, your kind words mean a lot! We're glad the app enhances your shop experience. We're here to support you!

May 8, 2025

very basic and limited ai chat. I really hope they can improve by tailoring the ai chat to customer theme - most disappointment is the constant pop-up message. I dont know if there is a way to stop this.

Kiddos Kicks
Australia
9 days using the app
BestChat replied May 10, 2025

Hi Kiddos Kicks,I have emailed you instructions on how to disable this feature. If you need any special/custom functionality, please feel free to contact us by email for custom development.