Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

July 31, 2020

Extremely easy to use with some great templates. The support team is also quick with their response making this app one of my top app for a shopify store.

LFT FIT
South Africa
28 days using the app
April 25, 2020

Great app. Much easier to use than MailChimp. Adding this app was a no brainer after seeing $3,500 in sales attributed to the newsletters during our trial.

Jerseys Megastore
Australia
About 1 month using the app
Edited May 30, 2023

SmartrMail is great to work with and have provided a nice experience for me - highly recommend them!

Great app also and thoroughly enjoyed working with them

Paul’s Liquor
Australia
Over 2 years using the app
May 9, 2019

Haven't used the app yet and am in the process of migrating our Shopify Store over from MailChimp. So far, customer Service has been very helpful and responsive.

The iFISH Store
United States
About 23 hours using the app
April 24, 2020

Great app! Building campaigns is straightforward with good design elements. And the support team is super - timely, professional, knowledgeable and accessible -

Tallgrass Animal Acupressure Resources
United States
9 days using the app
May 19, 2022

The app is great once you get the hang of it. The customer service is 2nd to none, they are always there to help you when you need it!! Thanks for everything Moe!

Perpetual Ribbons
United States
10 months using the app
SmartrMail replied May 19, 2022

Thank you so much for your review Perpetual Ribbons team 🎀 It means so much when a long-time user sends us this type of feedback 😊 Looking forward to helping you with your email marketing campaigns for many more years!

May 29, 2022

This app is very user-friendly and has been a successful tool in getting customers back to our store or making purchases in our online store. We highly recommend it.

YEG Exotic
Canada
About 1 month using the app
SmartrMail replied May 29, 2022

Thank you for your review YEG Exotic 🥤 We're thrilled to hear that SmartrMail helped you get customers to come back and purchase again 😊

January 12, 2021

Easy to set up and less confusing for me than MailChimp. Like the fact I can see exactly which orders were generated. Definitely great app and would highly recommend.

Rescue Swag
Australia
22 days using the app
February 13, 2023

We changed from Shopify's standard email to SmartrMail and couldn't be happier. The customisation ability and speed to create great looking newsletters is fantastic!

Studio Europe
Australia
8 months using the app
SmartrMail replied February 13, 2023

Thank you Studio Europe team 🌹👙 We're glad to hear that SmartrMail allows you to send beautiful emails more quickly! Looking forward to sending even more emails with you 😊

Edited October 22, 2019

I have just sent out my first 2 Newsletters! The results have been amazing and they were so easy to do, because of the simple templates and the great on-line support!

PPW/A-Line/Arrow Hobby
United States
15 days using the app