Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

December 22, 2020

Pretty good app. It has a lot of features. Great customer service. They are there when yo need them, which is great, and they're quite helpful.

Earth's Wisdom®
United States
About 1 year using the app
January 25, 2020

So easy to use compared to other email marketing apps! Also bringing information and photos from Shopify is automated. Makes things a lot easier :)

Cocoonhouse
Finland
About 2 months using the app
September 14, 2020

Best app ever. Easy to use, you can customize as you wish and the support is always quick to reply and help you with what you need. I recommend !!!

La Bouclette
South Korea
9 months using the app
Edited February 9, 2021

I used the free version of this app as a way to get started with automated emails with a database of less than 1000. For this purpose it was great!

Ethical Nutrition Co
United Kingdom
About 2 months using the app
March 3, 2022

Recently downloaded this after switching from another platform and already love the app! You get so much for the monthly fee and it's so easy to use!

City Shoes (Wholesale) Limited
United Kingdom
3 days using the app
SmartrMail replied March 3, 2022

Hi City Shoes Team 🏙👟 Thank you for your feedback, it made our day ☀️ Feel free to contact us if there's anything we can do to make your email marketer's life even easier 😊

February 22, 2021

It´s the first time I am writing newsletters and it was really easy for me with this app. The templates are 100% intuitive and look very professional.

FOAMIE México
Mexico
2 months using the app
Edited August 23, 2019

E-mail made simple. Pays for itself and much more. Auto emails are great since I can never remember send them out. Easy to set up. Just set and forget!

Aloha Eyes
United States
2 months using the app
June 23, 2020

Great functionality and integrates nicely with Shopify. I like the Dashboard and and how easy it is to modify and add/adjust elements in my newsletters.

Sweet Paws Dog Bakery
United States
About 2 months using the app
June 28, 2021

Beautiful design, lots of automation options, and a super responisve support has kept me a customer for almost 4 yrs. No regrets and highly recommended.

Strikkemani
Norway
Over 3 years using the app
SmartrMail replied June 28, 2021

Hi Strikkemani team 👋 Thank you so much for your feedback. It means so much when a long-time sender gives us this type of feedback. We really appreciate it. Make sure to reach out via ou in-app chat if there's anything we can do to make your email marketing campaigns even better going forward 😊

February 12, 2021

This is the first time when we use newsletters and we discover all the power that it has. We are happy with this App and can recommend it to the others.

ALEANA HAND
Portugal
20 days using the app