Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

Edited February 22, 2023

Yasmine was extremely helpful. Thanks for helping me figure this out! You were patient and persistent in finding a solution.

Jean-Pierre Weill
Israel
Over 3 years using the app
SmartrMail replied November 28, 2021

Hi Jean-Pierre Weill team 👋 Thank you for your feedback! We're really glad to hear that you're finding the app easy to use. I've sent your feedback to our product team so that they can review how we can improve your experience even more on smaller screens. In the meantime, feel free to let us know if you have any questions (via our in-app chat)

December 4, 2018

Easy to use, customer targeted emails, and responsive customer support. We're planning to continue to use SmartrMail for a while!

Doshi FCSA
United States
3 months using the app
February 17, 2022

This App is easy to work with, I hope that the Flows with triggers will work. I will write more after-sales affected by triggers.

JAEE Namensschmuck
Germany
About 2 hours using the app
SmartrMail replied February 17, 2022

Hi JAEE Namensschmuck team! When it comes to reaching subscribers at the right time, automated emails are amazing. If you ever need help or if you want to discuss your current strategy, please feel free to drop us a line at support@smartrmail.com and we'll be happy to look into your automations 😊

March 18, 2021

I am using it for the first time. I like it is... Easy to use and has brought me sales of USD 81 because of advance functionality.

Happy e-Mart
India
About 1 month using the app
August 29, 2021

User friendly and saves me time. Important to me since I have and perform multiple roles. Dashboards and reports are handy as well.

My Beenoo
United States
2 months using the app
SmartrMail replied August 29, 2021

Hi My Beenoo team! 🧼 Thank you for your review, this is really appreciated 😊 Looking forward to sending more emails with you!

May 5, 2021

beautiful interface. Easy to use. Free version gives more of the features you need. No regrets, I would definitely consider upgrading

ClosetBlues
United States
21 days using the app
November 25, 2022

Great little app that works seamlessly with Shopify. Nice free plan up to 1000 subscribers. The automations and pop up all work well.

Andermatt Home & Garden
United Kingdom
8 months using the app
SmartrMail replied November 27, 2022

Hi Andermatt Home & Garden team 🪴 Thank you for your review! We're glad to hear that you like your new pop-up and automations 😊 We wish you the best with your email campaigns!

February 7, 2023

I've found SmartrMail to be much easier to use than Mailchimp and other email marketing providers! Customer service is also excellent!

Lufi & Friends
United States
Almost 2 years using the app
SmartrMail replied February 12, 2023

Good morning Lufi & Friends team! 📚 Thank you for your feedback! We're glad to hear that you find SmartrMail easier than you know who 🙊 We're looking forward to making Lufi & Friends reach new heights with email marketing! 🚀

July 24, 2020

Great app, easy to use and great functionality. Makes it quick to send emails that look professional and easy to create a email pop up

The Saltiest Dog
Australia
15 days using the app
March 1, 2022

Very user friendly. It is also very intuitive.Very user friendly. It is also very intuitive.Very user friendly. It is also very intuitive.

Firemask
Canada
About 1 hour using the app
SmartrMail replied March 1, 2022

Thank you Firemask team 🔥🤿We're glad to hear that you found the app intuitive and user-friendly 😊 Looking forward to sending more emails with you!