Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

June 1, 2023

I love Smartr Mail. I have been with them for over a year now, without any issues. They do frequent updates too with speedier app.
Thank you for developing your app for us! 5 star!

Qrucifix
United Kingdom
Almost 2 years using the app
SmartrMail replied June 13, 2023

Good morning Qrucifix team 😊 Thank you so much for your feedback! We're glad to hear that you enjoy using SmartrMail and that you appreciate the multiple updates released every week. Looking forward to helping Qrucifix get even more sales from email marketing! 🚀

October 15, 2021

This app takes the pressure off altogether so you can spend more time on what your selling. Yasmine helped me all the way to set up and its greatly appreciated. Great service and product.

Steve Ash illustration
United Kingdom
7 days using the app
SmartrMail replied October 21, 2021

Thank you so much for your feedback! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.

February 9, 2021

One of the best free email plugins along with great paid functionalities, the others I found was so buggy and confusing. This is straightforward, user friendly and has a scheduler! Love it

Savage Roasters
United States
8 days using the app
August 3, 2021

It was easy to learn for me. I have already written some newsletters. It was very easy to add products and texts and fotos. And the feedback of the customers and the purchases are positive.

jazzinotes
Germany
4 months using the app
SmartrMail replied August 8, 2021

Thank you for your feedback! We're glad to hear that the app was easy to learn :) Feel free to reach out in our chat if you have any questions going forward!

August 18, 2020

Very easy to learn now to design a newsletter. Also easy to upload .csv files into subscriber list. This last sentence is to reach the minimum of 100 characters for this review. That's lame

Sacred Laughter
United States
7 months using the app
January 13, 2023

Great app with lots of amazing templates for newsletters - makes it really easy to see how many sales come off the back of newsletters - would highly recommend to anyone who runs a business.

The Yarn Artist - Hand Dyed Yarn
United Kingdom
Over 2 years using the app
SmartrMail replied January 15, 2023

Hi The Yarn Artist 🧶 Thank you for your review! We're glad to hear that SmartrMail makes it easy to get more sales with newsletters. We're looking forward to helping you make even more sales in the future 😊

April 24, 2020

Love this app its so easy to do and saves time no need to spend ages setting anything up, just select what products you want to add to your news letter and send to all your customers. EASY...!

Vapeazy
United Kingdom
3 months using the app
November 22, 2019

Exactly what I needed! Easy to add products into emails without the hassle of copying and pasting all the product info. Saves me money and time. Only have sent 1 email and already made a sale!!

Keuka Outlet
United States
8 days using the app
May 9, 2022

this app is awesome for automations. its easy to use and once its set up you dont have to worry about creating content to send weekly. Ive tried other platforms but always come back to this one.

Cozy N Cute Kids Boutique
United States
11 months using the app
SmartrMail replied May 9, 2022

Hi Cozy N Cute Kids Boutique 👧👕👦 We're glad to hear that SmartrMail's automations are making your merchant's life easier 🚀 Feel free to let us know if there's anything else we can do to improve your experience even more!

March 2, 2023

We love how straight forward and easy to use the SmartrMail app is. They also have great tutorial videos. However, if we need help the customer service team is quick to respond and very helpful.

Maya Perera - Life Coaching and Counseling
Singapore
Over 1 year using the app
SmartrMail replied March 2, 2023

Hi Maya Perera team 🎗 We're happy to hear that our tutorial videos were helpful and that our customer success team was able to help you. Let us know if there's anything else we can help you with!