Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

May 9, 2020

very helpful and easy to use for marketing tool such as email, , Newsletter etc...this app help you run your ads easily and quick it also help you engage with your customers.I highly recommend It.

Kmodesty
United States
About 1 month using the app
February 17, 2023

Love THIS app!!
We use SmartrMail on a regular basis for a few of our companies and couldn't be happier. User Friendly, straight to the point. The way apps should be.

Thanks for making this App.

INKED CIRCUS TATTOO EXPOS
Canada
28 days using the app
SmartrMail replied February 19, 2023

Hi Inked Circus Tatto Expo 🖋🐉 Thank you so much for your review! We're glad to hear that SmartrMail helps multiple of your companies with their email marketing strategies 😊 We look forward to taking each of them to new heights 🚀

Edited February 28, 2023

Highly recommended for small businesses. The app is very intuitive, so far it's been easy to use, the email builder is complete and they have good email templates. Also very good customer service.

Xtrememac
Luxembourg
About 1 year using the app
December 10, 2019

After moving from Mail Chimp to SmartrMail I've been really happy with the product. Easy to use, effective and the support service is quick. Definitely recommend as a good alternative to Mail Chimp!

Vee Underwear
Australia
7 months using the app
May 31, 2019

I moved my shop from Tictail to Shopify and needed to switch to SmartrMail. Always a little bit tricky when you change but the support team at SmartrMail was great and helped me so much. Million thanks!

Apartment Stories
Sweden
About 1 month using the app
January 28, 2023

This email program is the is the best I ever tried. Customer service is awesome. It give you all the stats you would need. They work hard to get your business and it's worth it. Try it you will like.

Huckle Bee Farms LLC
United States
9 days using the app
SmartrMail replied January 29, 2023

Hi Huckle Bee Farms team 🐝 Thank you for your feedback! We're glad to hear that you like the stats and analytics that SmartrMail provides and that our customer success team has been able to assist you. Feel free to let us know if there's anything else we can help you with! 😊

May 4, 2023

I've recently started using SmartrMail. So far I've found the app very user friendly. Although I haven't completed set up on it yet - it's a nice feature to turn on automatic abandoned cart follow up emails.

Knockabouts
Canada
11 months using the app
SmartrMail replied May 4, 2023

Good morning Knockabouts team 💍✨ Thank you for your feedback! We're happy to hear that you've been able to easily tun on your abandoned cart email series 😊 You have access to many other amazing automations in SmartrMail (on any of our plans), so make sure to let our team know if you'd like someone to assist you with this! Have a great weekend ahead ✨

May 29, 2020

Trovo quest'app facile da usare. Creare newsletter e automazioni è molto semplice con SmartrMail. Do 4 stelle perchè manca un sistema flow intuitivo che permetta di creare da zero delle automazioni più complete.

Linea Italia gioielli
Italy
16 days using the app
SmartrMail replied May 29, 2020

Hi Linea Italia gioielli team 👋

Thank you for your feedback, this is really appreciated 😊

The great news is that we do have an email flow builder with pre-made email automations in the works. You will be able to use it in your SmartrMail account in early August. We hope that you'll like these pre-made automations enough to update this review to 10 stars! ⭐️

In the meantime, feel free to reach out to our customer success team if you need any help with your email automations.

Kind regards,

Nicolas from SmartrMail

November 15, 2020

Excellent app with set & forget automations that really work. I've noticed a huge uptake in our abandoned cart and product recommendations. I couldn't be more impressed with the service I've received or the app.

Burkes Cycles
New Zealand
About 2 months using the app
April 30, 2020

im a first time shopify store owner.. this app was super intuitive for me to learn on my own (and i know i'm just scratching the surface).. and customer service is REALLY quick at responding (shoutout to nicolas)

Asian Veggies
United States
Over 3 years using the app