Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

June 20, 2022

Es una aplicación muy sencilla de utilizar y muy práctica para los emprendedores, la recomiendo mucho.

mostropi.store
Colombia
About 1 month using the app
SmartrMail replied June 20, 2022

¡Hola equipo de Mostropi! 🐼 Nos alegra saber que encuentra nuestra aplicación fácil de usar. ¡Esperamos poder ayudarlo a enviar más correos electrónicos en el futuro!
(P.D: ¡Amo amo amo amo tus diseños! )

April 2, 2023

Simple et efficace, et ils ont toujours répondu présent lorsque j'avais besoin d'aide. Je recommande

La Fabrique A DeDeuh
France
About 1 year using the app
SmartrMail replied April 2, 2023

Merci à toute l'équipe de la Fabrique A DeDeuh 👶🌸 N'hésitez pas à nous contacter via notre tchat si vous avez la moindre question 😊

March 24, 2023

Great customer support!!! Really friendly and quick answers to my questions! I can really recommend this Mailing App! :)

Aponcho – Customized Beachwear
Austria
About 2 months using the app
SmartrMail replied March 27, 2023

Thank you for your feedback Aponcho team! 🏝👕 We're thrilled to hear that our team was able to assist you 😊 Feel free to let us know if anything else comes up!

September 23, 2022

Only the best app for a small shop to send newsletter. Free plan is great for us and have lot of features ! Highly recommended

Les Frères CBD
France
Over 1 year using the app
SmartrMail replied October 12, 2022

Bonjour aux Frères CBD! 🪴 Merci pour votre avis, nous sommes heureux de savoir que SmartrMail vous plait et que notre plan gratuit vous permet d'envoyer facilement vos emails. N'hésitez pas à nous contacter si vous avez la moindre question 😊

July 9, 2022

We use it to send some newsletters and it works very well. It is very easy to use and to observe analytics. It' s recommendable.

kybun | Joya España
Spain
Over 2 years using the app
SmartrMail replied July 10, 2022

Hi Kybun team 👞 Thank you for your feedback, we're glad to hear that you like our newsletter composer! Make sure to let us know if you have any questions 😊

January 23, 2022

Very simple and easy to operate, customer service is patient and responds quickly. It will take me some time to get used to the new version.

AWOW
China
About 2 months using the app
SmartrMail replied January 23, 2022

Thank you AWOW team! We're happy to you find the app easy to use. Thank you for your feedback on the new version, we will be holding a few webinars to help all existing users move on to the new and improved version over the next few months.

August 29, 2022

Yasmine was a very helpful customer service. Shes helped me with all the questions I got. Will spend some time on this app. I switched from Privy.

Verreal Boards
China
About 2 months using the app
SmartrMail replied August 30, 2022

Hi Verreal Boards 🛹 Thank you for your feedback! I passed on your feedback to Yasmine today. We wish you all the best with your email campaigns 🏆

January 12, 2023

Highly recommended! Absolutely 100% friendly to small stores. The premade automation and segments are really smart for Shopify. Wish there could be a SPIN TO WIN pop-up form.

Samebike US
China
14 days using the app
SmartrMail replied January 12, 2023

Hi Samebike team 🚲 Thank you so much for your feedback! We're glad to hear that you like our premade automations and segments 😊 I sent your request for a Spin to Win pop-up form to our product team. The good news is that it is already planned! We're looking forward to launching it in your SmartrMail account.

January 7, 2022

A1 customer support. These guys are there to help you whenever you need. They helped me with many times and they always gave us a good support. This app is a must for any online store.

Riobec
Canada
Over 1 year using the app
SmartrMail replied January 9, 2022

Hi Riobec team 👋 Our pleasure! We'll remain available if anything else comes up :)

May 16, 2023

Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.

LexDyn
Mexico
About 4 hours using the app
SmartrMail replied May 16, 2023

Hi LexDyn team! ✨ Thank you for your feedback! We're looking forward to helping LexDyn grow with Email Marketing 😊 Feel free to let us know if there's anything else we can assist you with!