Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

December 7, 2023

Excellent customer support, I had a meeting with one of the guys and he helped me edit my abandoned cart emails Plus a subscription pop up.
I really like the responsiveness of the team.

Sensory Play Store
Australia
About 1 month using the app
SmartrMail replied December 10, 2023

Good morning Sensory Play Store team ✨ Thank you for your feedback, we're glad to hear that our team was able to assist you with your abandoned cart + pop-up set up. If you need any further assistance in setting up more automations like welcome emails, back-in-stock emails, browse abandonment emails, or win-back emails, feel free to send us a message through our in-app chat and we'll be happy to make this a walk-in the park for your team 😊 Have an amazing day ahead!

December 5, 2023

Yasmine was wonderful with importing our templates and such. Great app

Shady Front
United States
8 days using the app
SmartrMail replied December 6, 2023

Thank you for your feedback Shady Front team! 😊 We're glad to hear that Yasmine was able to assist you with your template import. Feel free to let us know if there is anything else we can assist you with! Happy sending 📧

November 28, 2023

SmartrMail is simple and easy to use and with lots of great features to customize email newsletters and pop-ups.

Elovate Stationery
Norway
Over 2 years using the app
SmartrMail replied November 29, 2023

Thank you Elovate Stationery team ✨ We're glad to hear that you can easily create and send/automation your newsletters and pop-ups with SmartrMail 😊 Feel free to get in touch with us through our in-app chat if there is anything we can assist you with!

August 2, 2023

SmartrMail makes sending Emails so easy linking my products automatically. Customers are lead straight to the products.

Luna's Scrapbooking Supplies
Australia
About 3 years using the app
SmartrMail replied August 3, 2023

Good morning Luna's Scrapbooking Supplies team 📚 Thank you so much for your feedback 😊 We're glad to hear that you like the SmartrMail email composer. Feel free to let us know through our in-app chat if there's anything we can assist you with! Happy sending 📧

Edited June 17, 2018

they are good, not sure how to get rid of my spam shopify subscribers though

Sell4profituk
United Kingdom
10 months using the app
January 12, 2022

It does exactly what it is meant to in a simple way. Customer support has also been very responsive.

Properttees
Canada
2 months using the app
SmartrMail replied January 12, 2022

Thank you so much for your feedback Properttees team! If you need further assistance, please feel free to contact our team in our in-app chat.

April 13, 2023

Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)

53 Karat
Canada
Over 2 years using the app
SmartrMail replied April 13, 2023

Hi 53 Karat team 💇🧴Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns 📧

July 17, 2020

Super app! It helps you create a newsletter simple and very fast!
Recommend trying it for yourself :)

King Crystals
Netherlands
28 days using the app
May 17, 2021

Excellent customer service, I have sent them. Multiple queries and they always help me resolve issues

BALLISTIC MENSWEAR
Canada
3 months using the app
September 3, 2022

Good app, good customer service. Try it out, I do not know what else to write. May god save the queen.

B.Different Clothing
Sweden
Over 2 years using the app
SmartrMail replied September 4, 2022

Hi B.Different Clothing 🧥 Thank you for your feedback! We're glad you appreciate our customer service. And may god save the queen 👸