Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

December 10, 2019

A wonderful alternative to MailChimp, many great features, smart automation, and amazing customer support.

9 Dimensions
United States
About 2 hours using the app
SmartrMail replied December 11, 2019

Thanks so much for the lovely feedback, we really appreciate it and it's great you're finding SmartrMail useful 🙌🏻.

May 18, 2021

Great customer service and ease of use. Tech support was super helpful with navigating minor set up issues.

TIZO
United States
2 months using the app
SmartrMail replied June 17, 2021

Thanks for your review 🎉 We're glad t hear that you've found the app easy to use. We wish you the best with your email campaigns!

Edited June 22, 2023

We are happy to be using SmartMail to help us increase impressions and help scale our business. Thanks guys!

Couples Co.
Canada
Over 2 years using the app
SmartrMail replied April 5, 2023

Thank you Couple Co. Team 💍 💎 Looking forward to helping your Shopify store scale even more! Have an amazing day ahead ☀️

November 5, 2019

Great app and great support. We made the move from Mailchimp and so far this has been exactly what we needed.

Fusion Coffee
New Zealand
About 2 months using the app
August 27, 2020

It took a few weeks to get to grips with SmartrMail and the help I received was great. I would recommend it.

Ozzie & Clémentine
United Kingdom
2 months using the app
October 31, 2021

Smartrmail is a great app, when just starting out I love how easy it is to use, and everything is in one place.

Nature's Agents
Australia
20 days using the app
SmartrMail replied October 31, 2021

Thank you Nature's Agents team 😊 We're happy to hear that you find the app easy to use! Make sure to let our support team know if you have any questions ✉️ Happy sending!

April 11, 2023

Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.

NORDICSIMPLY
Denmark
Over 2 years using the app
SmartrMail replied April 11, 2023

Hi Nordic Simply team 🌈 Thank you for your feedback! We're glad to hear that our customer success team was able to assist you with your emails. We're looking forward to helping your Shopify store get even more sales through email marketing 😊 Have an amazing day ahead! ☀️

July 16, 2021

I cannot fault this application. I particularly like how responsive they are to my queries. Thank you SmartrMail

Mountain Dog
United Kingdom
19 days using the app
SmartrMail replied July 18, 2021

Thanks for your review 🎉 We're glad you're finding our team responsive. We wish you the best results with your email campaigns!

December 17, 2021

Perfect application, we have really enjoyed of using it. Thanks to developers. Very useful and well working app.

Hedonist Chicago
United States
11 months using the app
SmartrMail replied December 19, 2021

Hi Hedonist Chicago team 👋 Thank you for your feedback! I passed on your message to our dev team ☀️Feel free to reach out in our chat if you have any questions going forward!

January 13, 2023

Good app, easy to send emails and low spam block rate. Have had a lot of success with good click and open rates.

Prairie Diecast
Canada
Almost 3 years using the app
SmartrMail replied January 15, 2023

Good morning Prairie Diecast team ✈️ We're glad to hear that SmartrMail made it easy to "Take off" (plane pun) and cruise through the email marketing world with a low spam block rate yielding good open and click rates. We're looking forward to flying above the clouds even more in the future 🛫