Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

March 31, 2023

Always quick help and easy to understand :) Went above and beyond to help me create a customer segment! Thank you!

DiamondArt.ca
Canada
Over 2 years using the app
SmartrMail replied April 2, 2023

Good morning DiamondArt team 🎨🖼 Thank you so much for your review, it means a lot when a long-time user such as yourself sends us this type of feedback. We're looking forward to helping your DiamondArt reach new heights in 2023! 😊

December 17, 2019

I realy like this app. This app is super useful and easy to use and the support is super fast.
thank you smartmail.

Sensations Plus
Canada
About 2 months using the app
June 5, 2020

Really liking the support that you get from the team. Dashboard is nicely organized. Easy to set up my own e-mails.

Ma Pies
Canada
17 days using the app
April 29, 2023

Excellent Service. Great After Sales Support. Would highly recommend this tool and the company to other businesses.

NORTH RIVER OUTDOORS
United States
19 days using the app
SmartrMail replied April 30, 2023

Hi North River Outdoors team 🏞🪓 Thank you so much for your feedback! We're glad to hear that our customer success team was able to assist you with your query 😊 Looking forward to helping North River Outdoors reach new heights!

February 6, 2021

This is great, having a free option to send automated emails has made my new small business even better!!! I love it

time & love llc
United States
14 days using the app
February 14, 2022

This helps manage my campaigns super well. Streamlines everything into one place and makes it easy to analyze. 10/10

Artisan of Skin LA
United States
About 1 month using the app
SmartrMail replied February 15, 2022

Thank you Artisan of Skin LA ✨ We're glad to hear that SmartrMail is helping you manage your email campaigns. Feel free to let us know if there's anything we can do to make your marketing life even better 😊

May 5, 2020

Very quick to respond super helpful, the app itself is very user friendly and and straightforward definitely worth it.

Dollhouse-Collection
United Kingdom
3 months using the app
October 21, 2022

I really like this app for email marketing as it has everything we need for our country clothing store. Easy to setup.

Hollis Rural Trading
Australia
Over 1 year using the app
SmartrMail replied October 23, 2022

Hi Hollis Rural Trading team ! 🤠👕 Thank you so much for your review, we're happy to hear that SmartrMail was easy to setup and that it has everything you need for your Shopify store. Feel free to contact us through our in-app chat if there's anything we can assist you with. Happy sending! 💌

March 16, 2021

Really great app, already bringing in £100's of sales a month. automated emails are brilliant. set it up and let it go!

Ashdown Gaming
United Kingdom
14 days using the app
June 3, 2022

Ich habe diese App seit einiger Zeit im Einsatz. Es funktioniert alle reibungslos und der Support ist schnell und Gut.

Humboldt Forum
Germany
2 days using the app
SmartrMail replied June 8, 2022

Hallo Team des Humboldt Forums! 🖼️ Wir freuen uns zu hören, dass Ihnen unser Service gefällt. Wir freuen uns darauf, weitere E-Mails mit Ihnen zu senden!