Subi Subscriptions & Loyalty

This is the second store I have installed Subi on. I have some slightly complicated requirements for how variants and subscriptions need to be displayed. Both Mason and Miles in support were great and managed my needs with great efficiency. I have another store in development and will definitely be installing this app.

Mason from Subi was fantastic — he quickly customised our subscription model to suit our needs, going above and beyond to get everything set up so we’re launch-ready in no time. We’d tried other subscription apps, but nothing worked quite like Subi. It has all the features we need, is easy to use, and comes with the best customer service whenever you need help. Big thanks to Mason for helping us out and collaborating!

Their support is always very very helpful. I would not suggest using them as a sole loyalty app but they are working on lots of updates for it so maybe in the future. The subscription and bundle part though is truly incredible.

The app offers an incredibly user-friendly platform for managing subscription-based products—it’s intuitive, straightforward, and makes the entire process seamless. The customer support is outstanding as well. Pearl, in particular, has been a pleasure to work with; she responds promptly and always ensures everything is handled efficiently. Highly recommended!

The team is very responsive with any issue you could have, and I'm very happy with the new membership module as I was waiting for it.
I am having some slight issues dealing with multilingual sites, but nothing major.
I would recommend it!

I literally just had the BEST experience with Sam helping me. I just took over a site and received a request from the owners to implement monthly payments as an option. This is a very unique case as we need to incorporate contract signing first etc. Then we need to take a deposit, then allow monthly payments for the rest. Well Sam took the time to collaborate and spent hours with me working through this tough case when I am not a developer. Needless to say she is my new hero. I have been so stressed for days on this and she approached this in such a calm, cool manner and always reminded me she was there for and we will make this work. I am a super fan of Sam and Subi now!

We’ve tested a few subscription apps for our store, and Subi is by far the most intuitive and flexible we’ve used. The backend is clean, the customer experience is seamless, and most importantly it just works without the bloat or bugs we’ve experienced elsewhere.

A huge shoutout to Miles, who went above and beyond to help us get everything set up just right. He was responsive, knowledgeable, and genuinely cared about our success. Having support that’s this hands-on and thoughtful makes a massive difference.

If you’re looking for a lightweight, powerful subscription solution with real human support. Subi is it.

Very understanding and responsive customer service. I spoke with Rick after being assessed a charge for $79 while my store was being developed. The development team inadvertently selected the paid plan. But because we were not operating and generating revenue I want to save as much as possible and pay only when it was necessary. After explaining my situation Rick was kind and understanding and assessed me a refund. I look forward to using their service in the future once we deploy and are generating revenue!

Very quick in person response from Mason to a subscription pricing issue - even on a Sunday. The instructions on the automatic chat were clear but just didn't work so I needed to speak to a human and Mason sorted it overnight. The issue was linked to subscriptions set up while a product was on promotion which set the price for subsequent subscriptions. The subscription did not automatically update with the new product price. Definitely something to be aware of as my customers got a second month of an uber bargain.

We’ve been with Subi for about a year now, since B*ld changed their platform and it no longer suited our small subscription business, and it’s been really great. The team are always so helpful and quick to respond to any issues that crop up and are incredibly generous with their time and efforts, and the platform itself is really easy to use.

Just recently, after helping with a tech issue, Nilou suggested a customisation change we could make for the front end and it was implemented within minutes after we finalised it which is really incredible.