Subi Subscriptions & Loyalty

I've been using Subi for a while now and my experience has been, on the whole, positive. We had some issues over Black Friday which negatively affected my store and the customer service was not helpful. However, my recent interactions with Melissa have been extremely good - she was super helpful and customised many things for me. I do hope this app grows and they can improve and increase their functionality. Thank you.

Subi is a great tool within Shopify to support recurring payments, offering various payment plans - to your business needs. Our business MOTO LNKS a (motorcycle rental company), uses "Payment Links" heavily to initiate subscriptions with our customers once they have undergone their booking and KYC. There was an issue identified within this feature, whereby Pearl from customer support was quick to respond and resolve. Therefore, if you are on Shopify and want to take subscription style payments. I would 100% recommend Subi.

Only downside, which I only found out later, apart from paying monthly to use Subi, Subi also takes an additional clip of each initiated transaction. Now, that added with Shopifys cost and Shopify Payments transaction cost plus, the Subi monthly cost - can add to big dent to your bottom line...

Subi has been a great app for a beginner like myself looking to have a sticker subscription service on my shop! One thing I just wished the free / basic plan had was the ability to create a free shipping rule for recurring billing, which I thought I could just adjust in the Shopify shipping settings portion. Turns out you can't do that, and I was tearing my hair for the past 2-3 weeks doing by myself because my customers kept getting billed for shipping too! I ended up turning to Subi's customer service for help. It wasn't long before I connected with someone (thanks Harry!) who explained how the plans worked and a potential workaround for that. As someone just starting on subscriptions / memberships (and I'm even close to hitting the limit of the free plan), I'm nervous about paying for the Growth tier, but may contemplate upgrading so I could take advantage of the shipping solution but also the widget customization.

One of the best companies and customer service I've ever had, hands down.

Grace and Pearl are stellar, live chat support, instant solutions to anyting you need.

Now, the Subi app is probably one of the best I tested - fully integrated into the Shopify Admin dashboard, and fully compatible with the new Shopify user accounts (users can manage their subscriptions right from Shopify user account page, NOT a separate page hosted elsewhere).

Best modern design options too, doesn't feel outdated like most others and the design customisations are easy and intuitive. Best UI/UX I've seen.

I'd say definitely far superior to the likes of ReCharge who many think are the biggest. Just try Subi, then we speak. Subi is how any app on the Shopify store should be developed.

Rick and Harry have been very responsive to all support needs! If you're shopping around for a good subscription/membership app this one is the way to go!

After trying three others this ended up being the best one feature-wise. You can tell when there is a team behind an app that continues working to make it better and listen to your input.

I expect Subi to be around a long time and continue becoming better! They have my vote of confidence and deserve a chance to earn yours as well!

Edit*

I've had issues I've ran into with bundles. Nothing related to their app, just logic based issues. Stella from Subi was able to help me out with styling it differently which helped with the majority of my problem! This team rocks and I stand by saying you should give them a chance!

zero support, can't get in contact with a human, multiple bugs, AI support only.

DO NOT install this app if you prioritize your customer experience.

Update: after we uninstalled the app the team reached out to us and was helpful at fixing the bugs that the app caused asap. I am grateful for their help in fixing the issues but it would have been even more helpful if they could have helped us when we tried to resolve it previously.

This is the second store I have installed Subi on. I have some slightly complicated requirements for how variants and subscriptions need to be displayed. Both Mason and Miles in support were great and managed my needs with great efficiency. I have another store in development and will definitely be installing this app.

Mason from Subi was fantastic — he quickly customised our subscription model to suit our needs, going above and beyond to get everything set up so we’re launch-ready in no time. We’d tried other subscription apps, but nothing worked quite like Subi. It has all the features we need, is easy to use, and comes with the best customer service whenever you need help. Big thanks to Mason for helping us out and collaborating!

Their support is always very very helpful. I would not suggest using them as a sole loyalty app but they are working on lots of updates for it so maybe in the future. The subscription and bundle part though is truly incredible.

The app offers an incredibly user-friendly platform for managing subscription-based products—it’s intuitive, straightforward, and makes the entire process seamless. The customer support is outstanding as well. Pearl, in particular, has been a pleasure to work with; she responds promptly and always ensures everything is handled efficiently. Highly recommended!