Subi Subscriptions & Loyalty
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Reviews (928)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to set up, often launching subscription plans within minutes. It’s used for subscribe-and-save and loyalty-style programs, with recurring orders, a self-service customer portal, and smart recovery now in the base plan. Widgets are modern, customizable, and integrate cleanly with Shopify. Support is frequently praised as fast, hands-on, and willing to customize features and design, with helpful AI chat for smaller issues.
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Team is always ready to help with any bugs experienced, great customer service!!
Thanks, Chloe. I'd rather you never hit a bug at all, but when you did, I'm glad the team was right there and kept at it until it was fixed.
Koorosh, Subi cofounder
I had a great experience with the app, especially with Pearl from customer service.
She was fantastic. She met all my expectations, did a great job, was patient, and went above and beyond. Thanks again, Pearl!
Thank you for over a year with Subi. I'm glad Pearl was patient and went above and beyond for you.
Koorosh, Subi cofounder
Excellent solution, Aaron was a great help and implemented the visual changes we needed. Thank you
Thank you, John. Good to hear Aaron got the widget looking the way you wanted, right down to the font weight and the new Free Shipping tag.
Koorosh, Subi cofounder
Had a rough start with the company , but Nilou completely changed that. She was awesome and fixed all my problems
Hi Fred, thank you, and sorry the start was rough. That's on us. I'm glad Nilou could get your fruit box plans working the way you sell them, four deliveries at a time.
Koorosh, Subi cofounder
This app is really great. It offers a really vast amount of features and options. Some of the widgets that you embed are not as customizable as I would like but they work well and don't break.
It is however a bit pricy. The free plan offers a decent amount to get started but most of the great features you will want are behind the higher upgraded plans. The starter plan doesn't have much, but it has just enough to make you want to upgrade to a higher plan. However the price difference between Starter and "Subi" plans is absurd. Its a 10x price jump.
I would love to give it a 5 star however the pricing plans need a rework, so for that i have to give it 4 stars.
Hi Aaron, I hear you on the pricing gap between Starter and Subi. That jump is something we think about, and feedback like yours helps us figure out where the tiers need to land. Glad the features and widgets are working well for your store. If you want to walk through which Subi-tier features matter most for your coffee subscriptions, reach out at support@subi.co and I'll make sure we find the right fit.
Koorosh
Helpful support, shoutout to Harry for being so prompt in assisting us!
Hi Nicholas, thanks for the shoutout to Harry, and for more than a year with us. Quick, clear help is the part of Subi I care most about, so I'm glad that is what you got.
Koorosh, Subi cofounder
Mason was great. thank you!
Glad Mason could get you sorted. Thanks for taking a moment to say so, and for being with us this long.
Koorosh, Subi cofounder
Sam was great, quick response and sorted straight away. Easy to navigate and use the app.
Hi Sadie, glad Sam could help and that the app has been easy to work with.
Thanks,
Koorosh, Subi cofounder
My experience with Subi has been great so far. As an entrepreneur who is not fully intuitive with Shopify and Website management, Subi has provided great customer support to make set up, and edits easy. I have personally worked with Stella recently, and she has been incredibly helpful.
Glad Stella could help with the setup and edits. Over a year in, and your subscription widget is looking great on the chaga products.
Thanks,
Koorosh, Subi cofounder
Easy to use, clear information and customer support was fast and clear
Two years running your memberships across multiple resorts, and still finding it easy to use. That really is the goal.
Glad the support team could help quickly when you needed it.
Thanks,
Koorosh, Subi cofounder
