Subi Subscriptions & Loyalty

I'm a few months in, and mostly smooth sailing so far. A few caveats:

1) I hired some custom coding (outside of Subi) to get the subscription widgets to show in a more clear and effective manner.

2) Some things are a bit unclear or clunky at the outset, like payment reprocessing in the event of a failed payment. Their AI chatbot gave me a completely wrong answer regarding this the first time this occurred, resulting in me sending several duplicate shipments.

3) Once you get past the AI chatbot, most of the customer service team have been very helpful, with the exception of one guy who I just avoid if I see his name come up.

But, given the complexity of handling subscriptions, this has been very serviceable, was relatively easy to set up, and has been fairly easy to maintain other than a clunky bit or two. A learning curve is to be expected when you dive into something like this.

Very qualified support team, with quick replay whenever we need. The solution is performing well, i am using it in two of my websites. I recommend.

客服能完美的解决我提出的需求，这点很重要，至少在绝大多数应用来讲，做的很棒

Very disappointing experience.

Initial support from Nilou was great, and we were given confidence that our store could access new features, including Build Your Box. Based on that, we built a large part of our subscription setup and site launch around Subi.

Then, months later, our account was suddenly suspended with no proper warning because we sell wine.

This should have been picked up before granting access — not after we had already built around the app. It has caused a major disruption to our launch and left us scrambling to find another solution, we are unsure if they will revoke this urgent matter as they seem to be very brutal with how they operate.

If Subi does not support certain industries, that needs to be made extremely clear before onboarding merchants or giving them early access.

REALLY FRUSTATING, poorly handled, and a massive waste of time for our team and investment in them.

Subi integrates well with Shopify and has been a solid addition to our setup. I do run into the occasional glitch, and it can take a few minutes to sort things out, but support has been helpful when needed. Today, Pearl was especially quick and effective in resolving an issue, which I really appreciated. Overall, I’d recommend the app.

Meget hjælpsom og forstående. Hurtig respons på spørgsmål

Toller Kundenservice und richtig gute, einfache App für Memberships. 5 Sterne von mir!

J'étais complètement bloquée à une étape et Sam (un agent humain) m'a aidé rapidement à débloquer la situation. Le service client est très réactif.

I have a bit of a unique membership, one part that ships, another part that is digital only, and Subi handles it all. Great customer service as well, which is a win.

Nilou is the best support help and Stella