Reviews (3,138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
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Recharge has been an essential tool for managing subscriptions during a very complex migration from a legacy platform. The app itself is powerful and flexible, but what truly made the difference for us was the quality of support.
Julmar was outstanding, responsive, knowledgeable, and incredibly patient while helping us manually reconcile and migrate subscription data. He understood the urgency, paid close attention to detail, and made sure everything was handled correctly so we could move forward without disrupting our customers.
For merchants running subscriptions who need both a robust platform and reliable human support when it matters most, Recharge delivers.
Thank you for this thoughtful and detailed review. I’m glad Julmar was able to provide the care, attention, and patience needed during such a complex migration. Supporting merchants through critical moments like this is something we take seriously, and I appreciate you sharing your experience.
Ty Bailey | VP of Services
Great support with lour specific request and immediately resolution.
We're really glad we could support you with your specific request and get it resolved right away. Thank you for the kind review, it means a lot to the whole team!
Jaden was very helpful and was able to put through the order for the customer. It was quick and easy & he was super nice.
That's wonderful to hear! Jaden will be so happy to know he made a great impression. Quick, easy, and friendly is exactly the experience we want every merchant to have. Thank you for sharing!
Great human customer service support (I started off with the bot) loved the feature that he was able to remote into the backend of my Shopify as a collaborator. Very helpful!
We love hearing this! Our team genuinely cares about giving real, human support, and the collaborator access feature is one of our favorites for getting things sorted quickly and correctly. Thank you so much for taking the time to share your experience!
Really disappointing, almost laughable support team. I keep losing money and time responding to customer experience defects in the Recharge experience for gift redemption. Support team is generally lazy, lacking ownership, slow, and unresponsive. Can't tell if they don't know how to fix or perhaps care to fix the issue. My customers are rightly upset they can't redeem their gift subscription (some valued at $300+) and Recharge's response was essentially "it works some of the time but not all the time, and we can't replicate it, so we can't fix it."
If you want to be left alone to deal with the wake left behind by a bad product, use Recharge.
I’m very sorry to hear about this experience. I understand how serious and stressful this situation is, especially when it impacts your customers and revenue. This is not the level of ownership or support we strive to provide. We want to review this issue in depth and ensure the right team engages directly with you to address it properly. A senior member of our team will reach out to follow up.
Ty Bailey | VP of Services
Nikola TOPP :)
Ha, we love this! Nikola will be very happy to see this. Thanks for taking a second to share it!
I am blown away by Troy T's service- Recharge you need to give this agent a promotion. He as not only beyond helpful, he was attentive and patient. He demonstrated empathy during very tedious issue in our store. You're lucky to have him.
Amazing and quick is exactly what we aim for! Thank you for the 5 stars, we really appreciate it.
The app works well, but unless you are expecting to gain a lot of subscribers very quickly, it will be expensive, since there is no tier for small businesses. It is extremely costly, and we need to find another solution as it has already cost us a lot of money.
Thank you for sharing this feedback. I’m sorry to hear that the cost has felt out of reach for your business.
Our team is continually evaluating how our plans serve businesses of different sizes so we appreciate your feedback. We want our platform to support growth without becoming a burden.
Our Services Team has reached out directly so we can learn more about your situation and talk through any options that might help in the meantime. We’d also like to make sure you have the clearest picture of available resources so you can choose the path that fits your business best.
Thank you again for sharing your perspective. Your feedback matters to us.
- Ty Bailey | VP of Services
The app works ok, but the support is terrible. I'm not sure you can get support that isn't an AI bot. We have an issue with double shipping charges and I can't get anywhere near a fix which is beyond frustrating. Their support bot just sends me to a solution that literally states it won't fix my specific problem.
Thank you for taking the time to share this. I’m sorry for the frustration you’ve been dealing with, especially when you’re trying to resolve an issue with double shipping charges. Feeling like you can’t reach a real person only adds to the stress, and that’s not the experience we want for you.
Our human support team is always available through the in-app chat whenever an issue needs deeper troubleshooting or escalation. The automated assistant is there to help with quick questions, but you can always request to speak with an agent.
Our Support Team has already reached out so we can assist with your current issue and work toward a resolution. We’ll also make sure you have clear guidance on how to reach an agent directly going forward.
Thank you again for the candid feedback. We’re committed to helping you get this sorted.
- Ty Bailey | VP of Services
I wish I could've accessed better support for this app. We opted to pay for the pro subscription vs the much cheaper $99 one on that basis, so we could get help with installation. 12 months in and a lot of wasted time and money later, we're cancelling the app $6k in the hole having not been able to get it working whatsoever.
Thank you for sharing this feedback. I’m sorry for the frustration you’ve experienced. It sounds like you weren’t able to get the support you were expecting, and that alone can make setup feel overwhelming. While we weren’t able to find any past conversations from your store, it’s clear something got in the way of getting help when you needed it. Our support team is always available through the in-app chat, and we’re here to guide merchants through installation whenever they reach out.
We want to understand exactly what happened. Joel Pednaud (Director of Support) is reaching out to learn where things broke down and to talk through how we can make this right.
Thank you again for being candid with us. Your experience matters and we’re committed to addressing it fully.
- Ty Bailey | VP of Services
