Reviews (3,138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
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I've worked with ReCharge at four brands over the years. They are very attentive and accommodating for our unique business needs. Their support is very thorough and our AM is great!
Thank you for the incredible feedback. It means a lot that you’ve trusted Recharge across multiple brands over the years. I’m thrilled our team and your account manager have provided attentive and thorough support tailored to your business needs.
Ty Bailey | VP of Services
Switching subscription apps is usually one of those things you mentally prepare for because something always goes sideways. That’s why our experience with ReCharge has been such a pleasant surprise.
We migrated over from another competitor, and ReCharge didn’t just “help” — they genuinely took ownership of the process. They walked us through each stage, flagged what to expect, and handled all the weird little details that usually cause headaches. The migration ended up being way smoother than we imagined.
What I appreciated most is how they didn’t disappear once we were live. Their post-migration support has been consistently solid — quick replies, clear answers, and a real willingness to jump in whenever something pops up.
This has been especially meaningful because we were ReCharge customers years ago, and back then, customer support was honestly our biggest frustration. It feels like they’ve completely turned that around. The difference is huge.
This is such a thoughtful and detailed review. I’m thrilled to hear that your migration and post-launch experience have been smooth and well-supported. It’s great to know that the improvements we’ve made over the years have made a real difference for your team. Thank you for coming back to Recharge and for trusting us again.
Ty Bailey | VP of Services
Matt was incredibly helpful!
So glad Matt was able to help you out! We'll make sure he knows you took the time to leave this. Thank you!
The best subscriptions app we've come across for Shopify. Support is extremely good and very easy to reach out to.
This genuinely made our day! We work hard to make sure our support is easy to reach and quick to deliver, so hearing that it's landed well for you means a lot. Thanks for trusting us as your subscriptions app!
I would not use this app. They push updates and create really critical bugs that create extremely negative experiences and then don't take accountability for it. I've had this app for 3 years and have had a number of issues. Most recently they pushed an updated and grabbed the wrong shipping profile information, accidentally charging almost 800 customers shipping on a free shipping product. Then told me it wasn't them and they weren't responsible for it/took no accountability. I had to figure out a solution to manually credit every single order and there is still not a fix. We cannot wait to change companies to one that is more reliable.
I am sorry for the stress and extra work this has caused. We should have taken ownership of helping you fix this quickly, regardless of where the charge was captured. We also should have offered practical paths to resolve hundreds of orders at once rather than pointing you back and forth. I am sorry we did not do that from the start and am ensuring that the lesson is learned.
To rectify this situation, Joel Pednaud (Director of Services) has already reached out to you, both to assist but also to get your unique perspective outside of the ticket itself.
What we have seen on our side for your current state:
• Your shipping in Recharge is configured to pull rates dynamically from Shopify when charges are created
• Shopify did not return a shipping rate for those orders
• Because no fallback rate was set, a previously saved Shopify rate was applied
To resolve this, we can:
• Provide a clean export listing every affected order and refund amount
• Help facilitate bulk credits or gift cards if refunds aren’t possible through your gateway
• Have a specialist guide you through the process until all customers are made whole
You have been a customer for years and we are grateful for your patience as we work through this together. One of our team members has followed up with you to discuss the next steps in making this right.
- Ty Bailey | VP of Services
We have a great experience with Recharge so far: responsive CSM and support, seamless migration from another plugin, very detailed tech instructions, and, as far as we see now, we can also use it for cross-selling. Definitely recommend!
This is fantastic feedback. I’m glad your migration was smooth and that the team provided clear instructions and responsive support. Thank you for recommending Recharge.
Ty Bailey | VP of Services
A fantastic app that we use daily! It's optimized our bundling experience for our team and clients. Customer service is always helpful and quick to help us with any question or concern we have from small bugs with shopify or if we want to add more options!
Thanks for your thoughtful review. It’s great to hear Recharge has streamlined your bundling process and that our support team continues to be quick and helpful.
Ty Bailey | VP of Services
It was a great experience, the support is attentive, quick to respond, did a great job helping us set up the store, and were great about helping us navigate our slightly more complicated migration than it would have been for a new store. Patient, understanding and valuable help.
Thank you for this thoughtful feedback. I’m glad our team was patient, responsive, and able to guide you through your setup. We really appreciate you sharing your experience.
Ty Bailey | VP of Services
Title: Extremely Complex Setup, Poor Experience, and Not Worth the Cost
Review:
We had very high expectations for ReCharge when we installed it back in May. Unfortunately, the onboarding process was extremely long and unnecessarily complicated. The setup required multiple adjustments, and despite their assurance that it would be easy to implement, it turned out to be one of the most difficult and time-consuming integrations we’ve ever done on Shopify.
We ended up paying for several months without being able to use it properly — only one or two months of partial use — which represented not only a significant financial cost but also a large investment of our internal team’s time and effort.
In the end, the platform felt overly complex for the limited benefits it offered. We later switched to another subscription app (Loop), which was implemented in half the time, at a lower cost, and offered even more functionality and better support.
We are extremely disappointed with this experience and feel that the value received does not justify the cost. We strongly believe a refund should be considered given the time, effort, and resources invested without any meaningful outcome.
I’m sorry to hear about your experience. I completely understand how frustrating this must have been. This isn’t the outcome we want for our merchants. I will be working alongside my team to understand what went wrong and explore how we can make it right.
Ty Bailey | VP of Services
Unreliable software.
Recharge used to work well for our store without issue, but recently we've had nothing but software bugs and hassles where our customers are charged shipping when it should be free.
You should look for a more reliable subscription management option.
I appreciate you sharing this feedback and I’m sorry for the trouble you’ve experienced. We’re reviewing the issues you described to identify what went wrong and how we can make it right. A member of our team will be in touch to help address your concerns.
Ty Bailey | VP of Services
