Reviews (3,146)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, full‑featured subscription platform that scales well and reduces manual admin. Many highlight smooth migrations, even with complex setups, and say support is fast, patient, and proactive with clear guidance. They credit it with growing subscription revenue, reducing churn and failed payments, and value extras like configurable widgets, bundles, upsells, loyalty tools, and Klaviyo integration, despite a mild learning curve in some areas.
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UPDATED 8/5/20: Changed my review from 1 start to 5 start. Thanks to Rob for seeing this review and reaching out to me immediately to help address the issues below. They made it a point to take the time to resolve my issues. Will update this review again if necessary.
8/4/20: Terrible customer support. I was really excited to try this app but it's been an absolute headache working with ReCharge's support team to get some minor issues addressed before I go live. It's taken over a week and it's still unresolved...will be more than happy to reconsider this review if ReCharge reaches out to fix these minor issues.
The app works really well and the support team is very efficient and quick to answer! I have needed a bit of time to make it work properly but once you know the system, it is totally fine.
Shoutout to Thomas J. for getting our processing time updated super fast. I was expecting to wait 24-48 hours. Nope. It was done in maybe 5 mins! Mind blown. 10/10. Thank you!
Great app it was super easy to setup and now I've got autoship options on my nutritional supplements on my store. So easy very grateful for this app.
The support for this app is unreal how amazing it is. Compared to other services they answer you within 12 hours and offer to easily solve your problems. The app itself does what it needs to do.
So far, this app has been exactly what we needed. I encountered a couple issues installing by myself, but I contacted customer support and received help very quickly and they resolved my issues immediately. Could not be more pleased with the support we received!
While it took some getting used to during set up, the support team is AMAZING. Katrina answered probably a million questions and helped solve any problems along the way.
Lightning fast custom support. I had a problem with installing and they fixed it in a matter of minutes.
We recently transitioned over to Recharge and the support is top notch. Any questions or problems I have had, they are very responsive and helpful. The app does exactly what we need it to do and I like that we can add in a customer whereas the other app I was not able to add a customer if they meant to set up a subscription.
ReCharge is a great customer solution and they are always willing to help with any questions or changes you would like to make. Highly recommend!
