Recharge Subscriptions App

Our launch engineer at Recharge, Jairus Streight, has been nothing short of fantastic. We've rolled out 6 region stores swiftly, thanks to his exceptional support. He's always ready to jump on a call and ensure each launch and migration goes smoothly. With no hiccups, and even an increase in conversion rate and revenue, we're thrilled with the service.

Thinking of upgrading your subscriptions or future-proofing your store's growth? Go for Recharge's implementation team, and if you can, ask for Jairus!

Recharge has been really solid for us. It is easy to integrate, offers unique customizations, and has comprehensive technology.

Their support is all remote and typically is sufficient, but sometimes it can take longer than ideal to get issues resolved.

Unfortunately, more custom support is only available on the highest tier plan (we are on the pro plan). I think ReCharge would benefit greatly from options for phone support. I also think that for some of the more complex functionalities, more could be done to make it easier to do on your own.

Great app, has done wonders for our store to build up our recurring revenue, and is helping us generate tons of sales effortlessly. Great support, very well thought out app.

We've used ReCharge since 2019 and am editing original review due to the fall off in quality of support and flexibility of the app itself STILL after 5+ years.

They and Shopify finally worked out having two ship rates so we don't have to use customer scripting [no longer supported by Shopify] which was appreciated after months of losing shipping revenue. Except the Recharge bulk process to move all subscribers to the Dynamic shipping rate doesn't work. They pointed us to it and when we let them know the file process wasn't working, it's now been weeks without a response or help of any kind except to remind us that we can manually move each subscriber to the dynamic ship rate ourselves. We have nearly 5K subscribers... It's a full time job trying to stay ahead of the manual changes and then, you take the steps as outlined by the ReCharge team and the app doesn't retain the settings. We're having to perform daily re-do's of hundreds of customers we had already edied to new ship rate. Awful. Costly. Typical of ReCharge Support.

We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in the subscription boxes that we offer.

Loved it until they sent the notice out that standard pricing is going from $0 1%+10 cents and increasing to $99/Month on 1/1/2024. That is quite a jump! Changing promptly to a different app. Why wait until January when it will make the transition more complex with more customers?

I had been using this app for almost two years for a monthly art pin subscription club.

Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% per month for me.

This might work for larger customers who can easily absorb a flat fee, but for little guys like myself and several others I have spoken to, this just doesn't work.

At least I have the rest of 2023 to migrate to another solution for my club.

VERY DISSAPOINTED - After seeing the greedy change to pricing!

We have been using Recharge for nearly 2 years, and thought the prices were ok... though already not cheap. To now hear that the prices are being changed from "0 per/m with a 1% + 10¢ per transaction" to "$99 per/m with 1.25% + 19¢ per transaction fee" is mind-blowing.
Obviously, these guys don't care for their current customer base, especially the smaller businesses.

I have been using recharge for over 7 years and had very little need for help but when I did come up against a small problem, the issue was sorted (via back and forth email as I am not a high paying valued customer).

Sadly, as a small business with a small customer base the latest price increase from $20USD a month to $99 USD a month will mean I will also have to cancel.

Perhaps Recharge doesn't want small business anymore, that's why they are pricing so high.

I tried to contact support, but never received a reply. I imagine they have been inundated with unhappy customers. I don't understand and can't see what features and benefits are there to value the 5x price increase.

I'm truly disappointed, and very sad after being a loyal customer.

Tech support, once I found Erving, was great. He took the time to live chat with me and get to the bottom of our issues. The recurring charge or monthly system they have works well; we have been using it for over 4 years. But, I will say that the explainer video for gifting was not great, as we set it up incorrectly, and it was a massive headache for customer service. You can't change a giftee's email address once it's been gifted.