Recharge Subscriptions App

I have been using recharge for over 7 years and had very little need for help but when I did come up against a small problem, the issue was sorted (via back and forth email as I am not a high paying valued customer).

Sadly, as a small business with a small customer base the latest price increase from $20USD a month to $99 USD a month will mean I will also have to cancel.

Perhaps Recharge doesn't want small business anymore, that's why they are pricing so high.

I tried to contact support, but never received a reply. I imagine they have been inundated with unhappy customers. I don't understand and can't see what features and benefits are there to value the 5x price increase.

I'm truly disappointed, and very sad after being a loyal customer.

Tech support, once I found Erving, was great. He took the time to live chat with me and get to the bottom of our issues. The recurring charge or monthly system they have works well; we have been using it for over 4 years. But, I will say that the explainer video for gifting was not great, as we set it up incorrectly, and it was a massive headache for customer service. You can't change a giftee's email address once it's been gifted.

We've been with Recharge for 3+ years and have found the products to be leagues better than what we experienced with Ordergroove. There core service offers a great deal of consistency and their analytics suite continues to grow on an ongoing basis. Further, 2025 has been a major year for the growth of their additional CRO companion features (smart cart, checkout cross sell and upsell), which increase their value in our tech stack overall.

Still, perhaps due to their size, the experience as a Recharge merchant can sometimes feel rigid and their CX experience is inconsistent. Strategic/account management contacts come and go quickly with substantial periods of low or no contact.

We can't say enough about these guys - they are fantastic! Customer service knows their system inside and out, and the setup with 3rd party eCommerce providers is seamless. Complex issues (i.e, payment processors, etc) get resolved with a single 10-minute phone call. Every one of our questions was answered and implemented with Recharge. When we have deep technical questions, they are willing to help and want us to call them, which is a nice change from many of their competitors. Keep up the great work, guys - NeuroHydrate.

We've been using this app for over two years now to run our subscription box business. It handles our monthly recharges smoothly. The support staff is very responsive and always willing to help with any issues or questions.

I chatted with Irving and he did his special magic to process an order that I was having trouble with in Recharge. He even explained what had happened to cause the error, so it won't happen again. Now my customer is super happy and that makes me happy! :)

I really like the helpfulness of the customer service on Re-Charge. I've used them for the last 3 years and it's been one of the best subscription apps we've tried.

Although my experience with ReCharge only dates back a few months, I've found it a great platform for managing and monitoring subscriptions. It also integrates well with Shopify and Klaviyo. There's some good functionality for improving AOV and reducing customer churn. I think ReCharge also has quite strong customer service (shout out to Roberto for helping me with a few issues and random questions) available via live chat or email. While no platform is perfect, ReCharge is intuitive to use and is being improved with regular feature updates.

The ReCharge Subscriptions app has been a necessity for our business. The support has been very responsive and extremely helpful.

Recharge and its team are amazing! I was an early adopter and have gone through changes with them, most recently with the new integration to Shopify check out. Not only are they amazing communicators, they actually know what they’re doing! I cannot stress how valuable Recharge has been for my small business. I highly recommend using Recharge for your subscription service.