Reviews (3,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
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Excellent support in the middle of the night. The rep helped me fix an urgent issue for a promotion in the morning. Thanks!
Thank you for the five stars. We’re glad to support your subscriptions.
Ty Bailey | VP of Services
Amazing experience - Especially with Nick from e-Shop Genius. He helped me with a custom solution that I struggled with for DAYS... He fixed in in hours. Great guy, would recommend him and the software
Thank you for sharing this experience. I’m happy to hear Nick was able to solve something you had been working on for days and provide a custom solution that made a real difference.
Ty Bailey | VP of Services
The customer service is exceptional. I had an issue with my recharge widget that had me bounced between Shopify customer support and Recharge customer support, until I was connected with Thomas J from Recharge. He guided me step by step on what I needed to do to fix my problem and got it address in a very timely manner, and was very patient dealing with me. It feels good and makes me feel safe to know that I can speak to a knowledgable human being very quickly, as that is something not every app can offer.
Thank you for this detailed and thoughtful review. I’m thrilled Thomas was able to guide you through the fix and make the process clear and stress-free. We take pride in providing real, human support when it matters most, and I’m glad that came through in your experience.
Ty Bailey | VP of Services
I love using Recharge for my business. It’s easy to use, and their customer service is always great. I would definitely recommend them!
This is wonderful to hear. I’m happy Recharge has been easy to use and that our customer service continues to meet your needs.
Ty Bailey | VP of Services
Gary was exceptionally helpful with the issue we were facing. Took me through step by step and waited with me till the issue was resolved!
Thank you for sharing this. I’m glad Gary took the time to guide you step by step and ensure everything was fully resolved.
Ty Bailey | VP of Services
malik the support agent helped me alot and satying in the chat until everything was perfect
Thank you for your review. I’m glad Malik stayed with you through the entire process and made sure everything was perfect before wrapping up.
Ty Bailey | VP of Services
Jayden was amazing! Above and beyond, give him a raise before a competitor poaches him.
Appreciate your kind words about Jayden. I’m happy he went above and beyond to make sure your issue was handled completely.
Ty Bailey | VP of Services
Above and beyond!
Vinse was generous with his schedule and time to help make our migration a success. I appreciate being matched with a specialist that THOROUGHLY understands Recharge.
I appreciate your kind words. It’s wonderful to hear Vinse went above and beyond to make your migration successful. I’m glad you felt supported throughout the process.
Ty Bailey | VP of Services
Customer support is top tier! Ran into a slight hiccup and Yajaira T. had us sorted out in seconds. 30 seconds with support and now everything is working very smoothly. Very positive experience.
Thank you for sharing this. I’m glad Yajaira could resolve your issue so quickly and that the experience was such a positive one.
Ty Bailey | VP of Services
great help from Jake - thank you!
Thank you for recognizing Jake’s help. He’s a great teammate, and I’m happy he made a difference for you.
Ty Bailey | VP of Services
