Reviews (1,356)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.
Thank you for your feedback on Tidio! In case you think there is some room for improvement, we'd love to hear about this!
Great app. Especially the AI part. It handles different languages and successfully converts sales.
Thank you for kind words!
I run Tidio on several Shopify stores and the AI Chatbot converts customers without needing real agents. It makes small mistakes sometimes but these can be remedied by adding correct knowledge.
We're glad to know that Tidio and Lyro help you with your daily tasks :-)
It's been quite positive for our stores conversion rate. And reducing simple questions by our customers.
We're happy to know that Tidio helps you on so many levels!
Tidio has been very useful for our online store. The live chat is easy to set up and helps us reply to customers faster, especially when they ask about products, delivery, or order details. The chatbot also saves time by answering common questions when our team is busy. Overall, it makes customer support smoother and more professional.
Thank you for you review! We're so glad to hear Tidio made a positive impact on your store. We truly appreciate your support!
Very nice and easy and the techs are very responsive in case you have any questions :)
Thank you for you review! We truly appreciate your support!
I really like the easy access I have to chat with people live. This makes it very personal for people, and it's all on my phone :)
Thanks for taking the time to leave a review! ⭐ We're delighted that Tidio has been good for your business.
It has been really fun creating the perfect customer service flow for our clients. Once it was set up and running its works beautiful
Thank you for your review! We appreciate your support and look forward to being part of your continued success! 🚀
The customer service after signing up for the PLUS plan is absolutely dreadful… Please think twice before signing up!!!
Very helpful app. Learning my way around the layout and its a good addition to my site.
Thank you for your positive feedback on Tidio!
