Reviews (1,356)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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Love the UX. It's easy to understand and not confusing to navigate.
Thank you for the 5-star review, much appreciated!
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
We’re very sorry to hear about your experience. There must have been a mistake on our end, and that’s definitely not the experience we want to provide. We’ve reached out to you directly to help with your situation and assist in every way we can.
We've been using Tidio for our online store support at Tegami, and honestly — it's been a lifesaver. Super easy to set up, clean interface, and the free plan is actually useful (not just a teaser).
What we love the most:
Real-time chat with visitors
The chatbot automations save us tons of time
Mobile app works great — we can reply from anywhere
Integrates perfectly with Shopify / WooCommerce
And their support team? Surprisingly fast and friendly.
If you're running a small shop and want something affordable yet powerful — go for Tidio. Highly recommended.
We really appreciate your kind words and sharing your experience with Tidio!
Aids in our customer service experience. User friendly, easy to use on mobile app and desktop.
Thank you for your review! We appreciate your support and look forward to being part of your continued success! 🚀
Tidio is very user-friendly and easy to get started with. The seamless integration with Shopify makes managing customer chats and store activity straightforward.
However, there are a few notable drawbacks. The 7-day free trial feels far too short, especially for growing businesses that are actively building their brand and need more time to fully test and set up all features. Additionally, customization options feel somewhat limited or uncertain depending on your store's setup.
The biggest downside has been customer support—responses have been very slow, and in some cases, I haven't received a reply at all. Improving support response times and extending the trial period would make this a much better experience for new store owners.
Thank you for taking the time to share your feedback with us. We really appreciate it!
We’re also sorry to hear about the difficulties you’ve experienced with our support. We reviewed your case on our end and noticed that we have been replying to your emails, but unfortunately, we haven’t received a response from you.
We’ve just reached out to you again via email. Could you please check your spam or junk folder in case our replies are being filtered there?
We’ll be more than happy to help you with any questions or issues you may have.
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
We're sorry to hear about your issue. Please note that apart from the custom code, we offer settings in Tidio that allow you to change the widget position. We have reached out to you via email to confirm the options available. Please check your mailbox. Your cooperation will be appreciated.
great product. we use it across our multiple businesses with ease. has great interface, features, and pricing.
Thank you a lot for your feedback!
Outstanding solution. Has learned all about our product range, delivery options and returns and can handle the bulk of our questions.
Thank you for your review! ⭐️⭐️⭐️⭐️⭐️
We’re happy to hear that Lyro has been able to learn and work so effectively!
Very effective in live chat support and lead capture
Thank you for the review! If there is anything we can improve, do let us know!
Me ha aportado a mi canal de negocio ya que me apoya a obtener ventas desde el chat bot sin que yo responda las preguntas
We appreciate your kind words!
