Tidio: AI Chatbot & Live Chat

Great implementation to have questions about our products answered quicker. AI chatbot is easy trainable and the whole system is very understandable. Great Customer support at their end as well.

It's an amazing and essential tool for managing my store. It's actually been the best way to connect with my customers and keep track of my relationships and interactions with everyone—especially potential customers. If you want to connect effectively, TIDIO is the solution!

We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained upfront.

One of the biggest concerns is the inconsistency between the pricing and features shown on the Shopify App Store versus Tidio’s actual website. The plans, billable conversations, and included features are presented differently depending on where you look, which created confusion during the upgrade process.

We originally switched from Chat Live to Tidio because the Growth plan appeared to offer similar functionality with additional tools and automation features. However, after discovering the actual limitations and differences in functionality after upgrading, we are now seriously considering returning to Chat Live, especially since it provides many of the same core features with clearer expectations and pricing transparency.

As a business owner, transparency matters. We expected the trial experience, pricing, and feature availability to be clearly explained before upgrading. Instead, the experience felt misleading and confusing rather than straightforward and business-friendly.

We hope Tidio improves transparency between their Shopify listing, website pricing, and actual feature limitations so businesses can make informed decisions before committing to a paid plan.

We were nervous about adding a different chatbot because we'd tried other tools that felt clunky, but this one was easy from day one. Our whole team picked it up fast and our customers seem to actually like chatting with it.

Fantastic App, Highly Recommend

I love that app!

I am flabbergasted by all the features of Tidio Lyro. I am very pleased. Let's see what else Lyro can do. Thanks.

Sem dúvidas, o melhor aplicativo de atendimento com IA que já utilizamos. A inteligência artificial aprende rapidamente sobre nossos produtos, conduz as vendas de forma eficiente e responde às dúvidas dos clientes com muita precisão.

Tidio ease of setup and customization is excellent. Chatbot is non-intrusive for browsing customers yet ready to provide specific information and products as requested. Top-tier support especially for eCommerce business like ours.

Helps out a lot with building new clients.