Reviews (1,356)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

July 30, 2026

So far so good. But just into the first month.

Pyramid Parts Co.
United Kingdom
23 days using the app
TIDIO LLC replied August 3, 2026

Thanks for choosing us, and we're always here if you need anything!

July 26, 2026

Easy to install, and then works while Im asleep. Awesome addition to my store .

OneEighty Performance
Australia
19 days using the app
TIDIO LLC replied July 27, 2026

Thanks for taking the time to leave us a 5-star rating. We truly appreciate your support!

July 24, 2026

Great app so far works as advertised

Waydoo Europe
Netherlands
About 2 months using the app
TIDIO LLC replied July 26, 2026

Thank you a lot for your feedback!

July 22, 2026

brill ap - helps massively

Daisy Glaze
United Kingdom
17 days using the app
TIDIO LLC replied July 23, 2026

Thank you very much for the review!

July 15, 2026

还是不错的

Chery Industrial
United States
Over 5 years using the app
TIDIO LLC replied July 16, 2026

Thank you! We look forward to continuing to support your business.

July 29, 2026

Nos ayuda a enfocar la atención en lo que realmente importa sin desatender a los clientes.

Persianas Inara
Mexico
5 months using the app
TIDIO LLC replied August 3, 2026

Thanks for taking the time to leave a review! ⭐ We're delighted that Tidio has been good for your business.

July 29, 2026

Nos ayuda a enfocar la atención en lo que realmente importa sin desatender a los clientes.

DecoAlum
Mexico
4 months using the app
TIDIO LLC replied August 3, 2026

Thank you for you review! We're so glad to hear Tidio made a positive impact on your store. We truly appreciate your support!

July 28, 2026

No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?

Pyramide Cosmetics
Spain
23 minutes using the app
TIDIO LLC replied July 29, 2026

We're to hear about the issue you experienced. Please note we reached out to you via email to assist you with the installation.

July 26, 2026

Nouveau sur Tidio, je suis encore dans la découverte mais je le trouve très intuitif avec un bon support. J'espère encore découvrir des fonctionnalités et des automatismes qui me permettront d'améliorer la navigation et le service au client.

961habibi
France
2 months using the app
TIDIO LLC replied July 27, 2026

Merci! 🌟

July 22, 2026

This chat app is very useful for Shopify, and can be perfectly adapted to both iOS and Android systems. Its features are also very powerful

Hongdian
China
2 months using the app
TIDIO LLC replied July 23, 2026

Thank you for your review! We appreciate your support and look forward to continuing to help your business grow. 🚀