Reviews (1,355)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

August 27, 2016

We've been using the free app for a couple of months, no problems, works great!

Merry Bath
United States
4 months using the app
May 26, 2016

Great app. Works as it should. Easy to manage and customize. I highly recommend.

Artesanos Design Collection
United States
3 months using the app
March 24, 2016

Awesome App! I've only had it for a few days, but it's so easy to setup. Love it!!

Karmak
United States
2 days using the app
February 26, 2016

Love it. You can actually see what each customer is doing on your site. Great insight.

Americanadorn
United States
About 2 months using the app
June 29, 2017

Amazing App , easy to install and easy to use , the best for my www.seven-50.com website!

Seven 50
United States
8 months using the app
July 18, 2017

We love the app. It works perfectly for us. Customer support is also very friendly and helpful.

Carrotti
United Kingdom
3 months using the app
February 19, 2016

Very good app, highly intuitive. Runs clean and helps with conversions. I highly recommend it.

Permacharts Com
Canada
4 days using the app
Edited December 1, 2016

Very easy to use and my customers love it! they are quick to help if I have any questions as well.

Carter And Son Toolworks
United States
About 1 year using the app
January 23, 2019

Probably the best chat app on shopify, looks great and easy to use. alot of features for free.......

HIT THE HAY
Sweden
13 days using the app
June 30, 2020

Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....

Salammbô Boutique
Brazil
7 months using the app
TIDIO LLC replied July 1, 2020

Thank you for the review!
If you have any questions or we may advise in any way feel free to reach out to us :)