Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

Edited February 22, 2019

Really great support. Useful app and does exactly what i was looking for. Thanks for the help Rafal!

Art Bloom
United States
10 days using the app
August 28, 2019

Today was the first day using this tool, and I am in love. Support staff was fast, and very helpful.

Advantage Lifts
United States
About 23 hours using the app
TIDIO LLC replied August 30, 2019

Thanks! Best of luck from the Tidio team! :)

September 24, 2019

Incredible software that generates leads like mad. Also great customer support. I'm a lifer with Tidio

Armour Supply Co.
Canada
About 2 hours using the app
TIDIO LLC replied October 21, 2019

Wow, that's amazing, thank you! :)

August 24, 2021

This app is great! Reasonable pricing with amazing pre-made chatbots template. Great Customer Support.

mododoc Los Angeles
United States
4 months using the app
TIDIO LLC replied August 25, 2021

Glad to hear that you enjoy our product! Thanks for the review :)

Edited March 24, 2022

Great app and good support. Glad I tried it...........................................................

Herewegolf
France
Almost 3 years using the app
TIDIO LLC replied July 30, 2019

Thank you! <3

March 1, 2023

Great app! It does everything I need and the customer service if you have any questions is very quick.

Carringtons Interiors
United Kingdom
About 15 hours using the app
TIDIO LLC replied April 6, 2023

Thank you for the awesome review! You can always count on our Customer Support staff to do their best to help with any issue that may come up!

June 17, 2016

Really helpful tool for instant communication with your customers and closing more deals on the spot ;)

Zinvo
United States
3 months using the app
July 13, 2021

Exquisite look, easy to use, and not as expensive as other competitors. I loved it! And I recommend it!

Sunny StoresEG
Egypt
About 1 hour using the app
TIDIO LLC replied July 13, 2021

Thank you so much for the kind words and recommendation! :)

November 6, 2020

Support was quick to respond and help us track down an issue with one of our profiles. Highly recommend!

Bella Vita Gifts & Interiors
United States
7 months using the app
TIDIO LLC replied November 12, 2020

Thank you so much for your kind review and 5stars! :)

April 13, 2021

I am new to the app but have found the layout and usability incredibly easy to use. Highly recommended!

Surplus City
Australia
4 days using the app
TIDIO LLC replied April 14, 2021

Thank you for the kind recommendation :)