Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

June 15, 2022

Great support, just signed up for premium because of their friendly staff. Highyly Recommended Recommended

Books Beyond Borders
Singapore
About 1 year using the app
TIDIO LLC replied June 15, 2022

Hi there! Thank you very much for your kind review :) It really helps us to stay motivated and keep improving Tidio every day. Let us know if there's anything else we can help you with. Chris

March 15, 2023

Helpful app, top-rated support! The chat is helping me to be in front of the customers anytime! Thank you!

tabselect
United States
About 2 years using the app
TIDIO LLC replied April 6, 2023

Hi there! Thank you very much for the great review :) We're happy to hear that Tidio improved your website experience. Let us know if you have any other questions.

December 14, 2015

Awesome App; it's a great and faster way to communicate with your customers. I give this an A++++++ rating.

Xtreme Kurves
United States
About 3 hours using the app
February 26, 2018

Great app for instant message, so we can comunitate with our visitors in time, recommend!

www.iwistao.com

Iwistao Hifi Store
China
3 days using the app
February 22, 2019

A subtle addition to any site that really helps with customer assistance. Works great in free mode as well.

Frosty Fruit
United States
14 days using the app
September 6, 2022

I adore the stuff thus far. The aesthetic is incredibly convenient and comfortable to look at. I'm grateful.

emotionnect
Canada
About 16 hours using the app
TIDIO LLC replied September 6, 2022

Hey! Thank you so much for your great review :) It is really great to hear that you like the aesthetic of the app! We hope that the functionality is also to your liking! Should you need any help, just let us know! Thank you for choosing Tidio!

March 18, 2019

I love this app. plus the support team is ALWAYS so responsive. kudos. I recommend them for sure. thank you

Yummyextensions
United States
About 21 hours using the app
TIDIO LLC replied March 21, 2019

Thank you so much, we're always happy to help! :)

March 19, 2020

It is quite awesome app that I've used ever! It makes our customer service easier and it increases our sales!

ハピポート
Japan
5 days using the app
TIDIO LLC replied March 26, 2020

Amazing, thank you so much! :)

July 20, 2020

A powerful marketing instrument, many customizable options, quick support, I am very satisfied with this app!

Ohmycard.es
Spain
Almost 2 years using the app
TIDIO LLC replied July 20, 2020

Thank you for the kind words and the review :)

April 9, 2021

Set-up takes just minutes and the possibilities are infinite! I have created my first 4 bots in just an hour!

La Cave à Laine
France
About 9 hours using the app
TIDIO LLC replied April 13, 2021

Thank you so much for the review of Tidio! :)