Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

December 3, 2019

This App is really good and super quick, the best one out there. Great features and user friendly on both sides.

Pisoskateboards
India
About 4 hours using the app
TIDIO LLC replied January 9, 2020

Thank you so much for your review!

October 27, 2021

Quick and helpful response my very first time contacting support. Great experience. Need 100 characters. Thanks!

11th Street Design
United States
About 1 hour using the app
TIDIO LLC replied October 28, 2021

Thank you so much for your kind review! We really appreciate it :)

November 9, 2021

I've used this app on many sites, very easy to set up and the customer support is on point! I recommend this app

AVA MUSIC GROUP
France
23 minutes using the app
TIDIO LLC replied November 9, 2021

Thank you so much for the kind review! We are really happy that you find our app easy to use.

November 9, 2021

Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales

Ultimate Vitality
United States
Over 1 year using the app
TIDIO LLC replied November 10, 2021

Thank you for your review! We really appreciate your feedback and we will try to do improve in the future

June 30, 2023

Good app & support. I recommend for improving conversions on my site putnams.co.uk

Putnams
United Kingdom
About 2 years using the app
January 11, 2016

So good and nice looking app. You can customize it to fit your theme. Professional. Top quality customer service.

Retroroad
Jersey
25 days using the app
October 30, 2019

so far amazing this app gives you what you need with a beautiful and smart interface thanks allot for your effort

שאול | טיפוח וקוסמטיקה
Israel
About 6 hours using the app
TIDIO LLC replied November 13, 2019

Big thanks from our team! :)

Edited June 17, 2020

The one live chat app that rules them all. This has become an essential part of my online store. Thank you Tidio!

Diligence1International
Philippines
4 days using the app
TIDIO LLC replied June 18, 2020

Thank you!
We are proud to be a part of your business :)

June 22, 2021

Very intuitive bot builder, and easy to test. Seamless experience and great, quick customer service; ironically!

Made In Perth
Australia
About 1 year using the app
TIDIO LLC replied June 22, 2021

This is exactly the experience we want to give to our clients. Thank you for the kind words :)

December 16, 2021

great app, the best there is out there. great support and fast response time. can totally recommends! Thanks guys

Jaeger Fishing
Switzerland
About 1 hour using the app
TIDIO LLC replied December 17, 2021

We are always trying to provide the best service possible! Thank you so much for the perfect score