Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

December 10, 2018

amazing service from Oscar. I've been so dumb today and he was really patient and guided me step by step :) Thanks!

Missis Beeutifully Made
United Kingdom
4 days using the app
September 14, 2020

TIDIO helps to communicate with our clients better and faster. The good thing is - it's really easy to use. Thanks!

Atwins
Lithuania
5 months using the app
TIDIO LLC replied September 14, 2020

Thank you so much for the kind words and 5stars :)

November 29, 2021

Amazing customer service. Ian is very helpful in advising me about how to change the email address for my account.

Lansley
United States
4 months using the app
TIDIO LLC replied November 30, 2021

Thank you so much for taking your time and reviewing our product! We will make sure to let Ian know that he did a great job :)

June 15, 2020

I tried many app for live chat. I love this one. You can set any situation, quick response and get detailed analyice

TagsForever (Zebrazzi)
Türkiye
About 18 hours using the app
TIDIO LLC replied June 16, 2020

Thank you so much!

December 15, 2021

I was looking for an app that offers a notification when customer are online and this app offers it! sooo happy ! :)

Petit Laurier & Co
Canada
About 13 hours using the app
TIDIO LLC replied December 17, 2021

Thanks a lot for the 5 stars! We are happy that you enjoy the features we provide!

September 11, 2019

Easy to install and easy to use. Great for customer service! Truly recommended this app. AND IT'S FREE to start with.

Pool Best Buy
Thailand
5 days using the app
TIDIO LLC replied September 16, 2019

Perfect, thank you so much.

February 7, 2022

Best chat and chatbot app ever ! i really love it to keep in touch with my clients Doesn’t bug at all so professional

OYA YOGA
France
4 days using the app
TIDIO LLC replied February 7, 2022

Thank you so much for the five stars! Glad to hear Tidio allows you to communicate with your customers with no issues!

October 4, 2016

Works perfectly! Such a great way to interact with customers seamlessly on our Shopify page.

OLPRO
www.olpro.co.uk

Olpro
United Kingdom
8 months using the app
August 25, 2021

Works well, very happy with it. Lots you can do and its helping us get customer emails. Overall happy and good support

Willis Judd Australia
Australia
About 1 year using the app
TIDIO LLC replied August 25, 2021

Hey! Thanks a lot for the review and the perfect score. We are happy that our product is already helping you with your business

June 14, 2023

Stopped working after 2 years didn't bother to figure out why I just asked customer to a service to delete my account

The Magickal Mother
United States
Over 2 years using the app