Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

January 26, 2021

I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended

STRANGERS & LOVERS
United Kingdom
5 days using the app
TIDIO LLC replied February 1, 2021

We appreciate the 5 stars! Thank you :)

June 17, 2021

Very good app. Does everything I need and more. Even better...top notch customer service! A+
Would definitely recommend .

SupplementSource.ca
Canada
4 months using the app
TIDIO LLC replied June 17, 2021

Thank you so much for the kind and motivating words :)

Edited August 23, 2021

Love Tidio, we've been using it for a few years now, great customer support, great features, great price. 100% recommend.

Northern Saunas
Canada
Over 2 years using the app
TIDIO LLC replied August 23, 2021

Thank you so much for your kind words and a 5-star review :)
Enjoy your Tidio!

January 14, 2022

Free app that has alot of good uses!! I am very happy so far - I just installed yesterday but it has been going very well!

D Z Strad Online Shop
United States
About 21 hours using the app
TIDIO LLC replied January 18, 2022

Thank you fr the review! We hope that our app helps you grow your business further!

June 2, 2022

The service team is great. The app has help me help my customers to answer question about my products and make some sells.

Full Life Gourmet Bakery
United States
Almost 2 years using the app
TIDIO LLC replied June 3, 2022

Thank you so much for the great feedback! Reach out to us anytime you need help.

July 1, 2022

It is a great tool but the chatbot pricing is complete unreasonable Will update to 5 stars once the pricing has been fixed

Pride.Direct
Germany
19 days using the app
TIDIO LLC replied July 1, 2022

Thank you for sharing your feedback. Our Customer Satisfaction Specialist has contacted you to learn more about your concerns with our pricing, we're really sorry!

May 16, 2017

Awesome app and awesome support! I'm using the basic plan but still, the features that it offers are more than sufficient.

Far Out Fab
United States
About 1 month using the app
Edited February 15, 2019

I really like this app and would really recommend. It's easy and have all what you need. Greetings ⇒ https://spar-king.com/

Spar King
Germany
21 days using the app
August 16, 2019

Easy to setup and works really great on all my devices! I needed help to change some settings and customer support was great1

Urns.com
United States
1 day using the app
September 30, 2021

It's been good in generating upsell and abandoned carts! Awesome quick response from customer service reps. Highly recommend.

MADE BY TM
Australia
11 months using the app
TIDIO LLC replied October 3, 2021

Thanks a lot for the review! We really appreciate the kind words :)