Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

October 8, 2018

Love this app very easy to use, great interface. Support is 100%, i chatted till 10.30pm. The bot will save us loads of time.

Bravuralondon.com
United Kingdom
About 9 hours using the app
June 30, 2021

Excellent App for Chat System. I was looking for something like this from long time but now it has fulfilled the needs. thanks

Eazynappy
United States
About 2 hours using the app
TIDIO LLC replied July 1, 2021

Thanks a lot for the great review!
We are always trying to provide the best and most useful product possible.
Enjoy, and happy chatting!

July 9, 2019

Use this app across all 3 of my websites, really simple setup, extremely versatile and the support stuff know what they doing.

KURO online
South Africa
8 months using the app
TIDIO LLC replied July 10, 2019

Amazing - thank you for using our app on all 3 of your websites!

Edited October 15, 2021

Great app that really helps to convert! Everything is well integrated to the website. The support is amazing! Highly recommend!

Oceansrespect 🌊🌍🌱
France
9 months using the app
TIDIO LLC replied October 15, 2021

Thank you so much for your amazing review! We really appreciate it :)

March 28, 2022

Great solution... for the money... even better! Compared many other options - ranging from 2-50K a month - minimal differences.

Saint Javelin
Canada
16 days using the app
TIDIO LLC replied April 3, 2022

Thank you for the Review! Great to hear you find our offer worth the price!

September 20, 2022

Works really well, customer service is quite attentive and helpful. We most defintely recommended. Easy to set up and customize

ROBERTA
Spain
Almost 2 years using the app
TIDIO LLC replied September 21, 2022

We really appreciate that you took some time to give us a review!

We are always aiming to be as user-friendly as possible and we will continue doing so.

October 16, 2017

Such a great app! Easily customized so it looks great on our website. Support is awesome and I really can't recommend it enough.

Sportiqe
United States
3 days using the app
April 16, 2021

great app, easy to integrate. good to organize and definitely can increase conversion rate when customers are better taken care.

LUX SPA SHOP
United States
5 days using the app
TIDIO LLC replied April 21, 2021

Thank you so much for the 5 stars, we appreciate it!

September 20, 2021

I love this app. it's convenient and help to improve your conversion rate, and also, the exceptionally good service from Jakub.

Xsecret- Strive to protect your secret
Malaysia
11 months using the app
TIDIO LLC replied September 21, 2021

Thank you so much for your kind review! We will make sure to pass it to Jakub :) Cheers!

January 18, 2022

I used it to help improve customer interaction and engagement. It was easy to integrate and deploy throughout our small company.

Not Monday
United States
12 months using the app
TIDIO LLC replied January 19, 2022

That's such valuable feedback, thank you! We're very happy our product has helped your business!