Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

September 5, 2017

Extremly good looking chat, nice support - I am very happy with this and has already seen an increase in customers contacting me!

Sovvackert Se
Sweden
3 days using the app
October 24, 2017

Amazing support staff. Kamil was a pleasure to work with and he was patient with me while he fixed my issues. Highly recommended.

Curl Collection
United States
About 1 year using the app
March 16, 2017

Great App! I can now stay in touch and answer any of my customers questions in just a few quick seconds! Excellent support also!

Bikinilicious
Canada
28 days using the app
June 10, 2021

Awesome! The support is top-notch and the user experience is friendly. Would definitely recommend it. Great experience with Tidio.

Modern Loft
United States
11 months using the app
TIDIO LLC replied June 10, 2021

Thank you so much for the 5 stars! :)

December 3, 2021

Amazing app. Great costumer service and the chatbots are just increddibile. HIghly recommencded to use them and not only the chat.

סטארט הום קניות באינטרנט
Israel
3 months using the app
TIDIO LLC replied December 3, 2021

Thank you so much for such a great review! Great support and useful features are what we are known for :)

March 27, 2017

It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.

Budget Inks
United States
43 minutes using the app
Edited December 23, 2020

This app is absolutely amazing. Highly recommend for the FAQ Bot especially it is a lifesaver to our whole company. Thanks Tidio!!!!

Addice Inc
United States
2 days using the app
TIDIO LLC replied December 23, 2020

We are really happy that the FAQ bot helps your business :) Thank you for the kind words!

June 2, 2016

Exactly what we were looking for and its free until you expand and really need the extra features. But free will get many stores by!

Zwaveoutlet
United States
About 10 hours using the app
March 30, 2018

Very happy with this app. Our customers find it easy to use as well as our staff. Support is readily available when I have questions.

Rugsthatfit Com
United States
4 months using the app
October 17, 2019

Great chat app and amazing support team. They helped me change the location on the button and they are always there for any question.

Gaming Blaze
United States
Over 1 year using the app
TIDIO LLC replied October 21, 2019

We're always happy to help you. Thank you for the review. :)