Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

October 21, 2016

Highly recommend to all Shopify-based online store. It's so easy to use and have a very nice and functional dashboard.

Fourcowfarmmy
Malaysia
8 days using the app
August 13, 2021

amazing team very reactive which is always appreciated when you start using an app. Thanks a lot to Maciek for his help

Roll On Jade
France
5 months using the app
TIDIO LLC replied August 13, 2021

Thank you so much for such a positive review! We will make sure to let Maciek know about this :)

Edited October 6, 2021

Good app, very good support! It helps us with our business. Easy to set up different chatbot automations. Thanks a lot.

iBoxspring
Netherlands
About 2 months using the app
TIDIO LLC replied October 7, 2021

Thank you so much for your great review! We are glad that you enjoy using Tidio

February 23, 2022

I love tidio! best app in the world to connect with your visitors.
I just tried it for the fist time and im blown away!

PYRA Supply
United States
About 14 hours using the app
TIDIO LLC replied February 24, 2022

We are glad to hear we made such a good impression! We'll do our best to keep up the good work!

October 2, 2018

This does everything I wanted. Just switched over from Intercom and I'm never looking back! So simple to use. Great app!

Marine Diagnostic Tools
United States
About 1 hour using the app
January 31, 2019

It is very easy to install and works great, I have been using it for a few days and I think I'll keep it for definitely.

RADIADORES DEYAC
Mexico
3 days using the app
September 25, 2019

Great tool, it helped my store to get more sales. Ideal to solve those little doubts of the cleintes and close the sale.

WJapan Store
Spain
12 days using the app
TIDIO LLC replied October 21, 2019

Perfect, we're really happy to see your review!

Edited September 8, 2021

The app is great - extremely user-friendly and easy to set up. Plus it has been a very useful tool in generating leads!

Bondi Records
Australia
About 1 month using the app
TIDIO LLC replied September 8, 2021

Thank you so much for the review! I'm glad that you can keep enjoying our product

February 6, 2020

Ottima app, molto intuitiva e semplice da installare. Assistenza impeccabile, disponibilità a 100%, molto consigliata !!!

BassiniBoutique.it
Italy
1 day using the app
August 18, 2020

So far this app has been great! It saved a sale that we would have lost within the first 10 minutes of us setting it up.

Deluvia
United States
5 days using the app
TIDIO LLC replied August 20, 2020

We are glad you are enjoying Tidio! Thank you so much for the review :)