Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

December 15, 2017

Perfect app. Customer service is flawless, answers enquiries quickly and accurately, and SLA seems to be at least 99.99%. A strong commendation.

The Locket Tree 2
United Kingdom
10 months using the app
Edited May 16, 2019

WOW WOW WOW - this APP is awesome. Powerful and flexible. Customer support is rock solid and held my hand all the way - I highly recommend.

Shamanic Supply
United States
About 6 hours using the app
TIDIO LLC replied May 24, 2019

Nice! Thank you so much! :)

Edited September 6, 2021

First, I love this app! As important, their Customer Service was excellent and very detailed and patient to explain my questions (Thanks Jan!).

The Naughty Bear
United States
26 days using the app
TIDIO LLC replied September 6, 2021

Jan here, it was a pleasure. :)
If you have any questions we are always happy to help!

December 15, 2015

We love this app! If you want to expand your company, this is the way to do it! Very pleased. 100% www.classicbritishspares.com to check it out!

Classic British Spares 2
United States
14 days using the app
July 23, 2016

Great service, makes my business run that much more efficiently and makes my company look more professional to our clients and potential clients.

E K Vintage Wood
United States
About 2 hours using the app
May 30, 2023

Tidio is very easy to use and the support is excellent! I would highly recommend Tidio to anyone that needs a live chat widget on their website.

WheelWiz
Canada
5 months using the app
TIDIO LLC replied May 31, 2023

Thank you for the fantastic feedback and the fact that you would (and hopefully will) recommend us :) Should you need any additional support, just let us know!

April 1, 2019

It's perfect, but it's beautiful, but the most important thing is that their developer service is perfect. Their service deserves such a five-star

eRapta is a company focused on car camera products
China
About 2 hours using the app
June 5, 2019

A superb app that lets you do everything you could possibly need from a chat app - also has a discreet design which I like. Keep up the good work!

Niccolò P.
United Kingdom
9 months using the app
TIDIO LLC replied June 5, 2019

Thank you! We're glad you like our design. :)

August 24, 2021

This app has really helped us increase our conversions. Highly recommend. Visit Elixirshots.com if you want to check out our automation with Tidio

Elixir Shots
United States
20 days using the app
TIDIO LLC replied August 24, 2021

Thank you for the 5-stars! We are happy to hear that Tidio is already proving to be useful in your business :)

June 20, 2022

Great App, And very good support team.
Love working on Tidio, anyone from beginner's to advance level anyone can use it, easy and simple to setup.

Lucky white goods
Australia
5 days using the app
TIDIO LLC replied June 21, 2022

Hi there! Thank you so much for the positive feedback you left for us. Glad to hear you enjoy the ease you can setup and work with Tidio :)