Reviews (1,359)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.
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Very good and friendlY
Me ha sorprendido por la facilidad de poner en producción. LLevamos 2 semanas y estamos encantados
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that.
Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy the extra profit if you do not downgrade manually afterwards.
Who doesn't love it to micromanage your plugins regularly on top of your customers, thanks a lot Tidio. Always love to work with companies who specialize in f*ing over their customers instead making a good product.
Due to known fluctuations in this kind of business it's undeniable this was developed having that in mind. Therefore bad intend is also undeniable. Either that or complete incompetence, both deserves a 1 star rating.
We’re sorry to hear about your experience and appreciate you sharing this feedback.
The goal of the automatic upgrade feature is to help avoid service disruptions when conversation limits are reached, especially for businesses relying on automation and wanting to avoid interruptions in customer interactions.
We’d also like to clarify that the auto-upgrade feature is completely optional and can be managed or disabled at any time, including right after subscribing.
We have also reached out to you directly to assist further and take a closer look at your case.
We understand your concerns and appreciate the feedback.
It's been great to work with Tidio.
It's intuitive and it has amazing tools.
Thank you so much for the kind words! We're pleased to hear that you like our tools.
great all in one place and easy to use
Thank you for the 5-star review!
The best app!!
Thank you very much for the review!
It is intuitive and easy to use.
Thank you very much for the review!
Very user-friendly, easy to get around and program.
Love to hear that — thank you for the 5 stars! 🚀
Love it! It's such a great tool for visitors on your site!
Thank you for the 5-star review, it's rewarding to hear this!
Convenient
Thanks for the feedback! We’ve reached out to help you get the most out of Tidio 😊
